April 22 - 25, 2014

Omni Rancho Las Palmas Resort & Spa, Palm Springs, California

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Benchmark Studies


The content below is just a glimpse of the type of content that will be discussed at Field Service 2013. Find out more about the Field Service program by downloading the agenda here



 Field Service USA 2012 Benchmarking Report
During the 2012 Field Service conference, a survey was conducted with the audience of more than 400 attendees with the goal of providing a report that would outline how service organizations stack up against one another in various focus areas.
The audience was asked to comment about the following: Their investment into service organizations
Future investment into research and development
Current growth strategies
New product development
Workforce management strategies
Best-in-class strategies for training and development
Approximately 60 Executives at the Field Service conference in roles like Senior Vice President, Customer Support, Vice President of Field Service, Director of Customer Advocacy and more, from companies as diverse as Kodak, Siemens and Pitney Bowes, responded to the comprehensive survey. See how your firm compares to your peers and competitors by viewing the results throughout this report.


  Field Service 2011 – Service and Support Benchmark Vol. 1
Over the span of a month and a half, we surveyed field service professionals about key issues, initiatives, technologies and strategies in a five part survey.
Volume 1 focuses on top-level challenges, processes and technologies.
Click on the image on the left hand side to download the study.
Dont like to fill out forms? Request your copy of the study here


  Field Service 2011 - Service and Support Benchmark Vol. 2
Over the span of a month and a half, we surveyed field service professionals about key issues, initiatives, technologies and strategies in a five part survey.
Volume 2 of the report focuses on the efficiency to which service organizations are capturing, communicating and transferring knowledge.
Click on the image on the left hand side to download the study.
Dont like to fill out forms? Request your copy of the study here.