May 06 - 08, 2024
JW Marriott Desert Springs, Palm Springs, CA
Placing People First -- Developing the Most Progressive and Successful Service Organization With an Integrated Structure to Grow Revenue and Profit
A strategic and topical discussion, and networking opportunity for service leaders responsible for business growth and service optimizationFor VP level and higher
DISCUSSION TOPIC: Taking Service Commercialization to the Next Level: Proven Strategies and Tactics to Bolster Service Marketing, Sales & Profit
Limited availability – invitation and RSVP Required
Email -- Maureen.Azzato@WBResearch.com if you meet the criteria and would like to attend
Maureen Azzato, Conference Producer, Field Service USA
Step into the minds of the rising stars in service leadership who will share their take on what it takes to attract, onboard, train and retain today and tomorrow’s workforce. Our panelists, representing diverse industries and backgrounds, will candidly discuss the evolving landscape of service leadership and the pivotal role frontline managers play in shaping organizational culture, employee development, and overall success.
This session is not only an opportunity to hear fresh perspectives but also a chance to glean actionable takeaways to foster a culture that nurtures the growth and potential of future service leaders.
Come get inspired by the fresh perspectives, innovative strategies, and practical advice from up-and-coming frontline managers who are shaping the future of service leadership.
Two executives share one game-changing idea in quick 10-minute presentations. These leaders will continue the diversity conversation on Day 2 during a Roundtable discussion.
Michael Israel will provide an overview of the findings from the WBR survey on software utilization and investment strategies in Field Service organizations. Conducted in March and April of this year, the survey aimed to unveil details about the present adoption of Field Service Management (FSM) solutions and summarize future investment and deployment initiatives. In addition to outlining current practices, the survey results offer a sneak peek into upcoming plans and considerations for the deployment and utilization of Artificial Intelligence (AI) in the Field Service sector.
Visual learning and self-teaching reign supreme today. Join our expert panelists as they unravel the secrets to creating effective training programs that resonate with the “YouTube” generation through hands-on experiences, interactive content, and visually stimulating materials that captivate and retain attention.
Explore practical approaches for adapting training materials to cater to visual learners, from interactive videos and simulations to virtual reality experiences that foster deeper learning and understanding, and retention of information.
Learn how to encourage self-directed learning while maintaining a structured and supportive training environment.
Panelists will also address ways to enhance classroom instruction blended learning models, flipped classrooms, and other approaches that promote active participation and enhanced engagement.
We use digital apps in our daily lives to save time, simplify and make us more efficient. We get rides, get deliveries, even schedule pet sitters! This session will provide insights into Schneider Electric’s use of an Uber-like digital dispatch platform to automate the matching and assignment of work to our partner and contractor network.
In this session you will:
Two top executives will share their very different ideas and strategies about how they embrace and lead cultural/organizational change in their companies.
*Ideal for VP level and higher
Five executives will offer specific leadership challenges they or their organizations are facing for which they would like your advice and help.
Each table, facilitated by one of these executives, will tackle one of their biggest challenges with your help, in an interactive roundtable discussion format.
Following the interactive workgroup discussions, each table leader will share the advice they received from their table participants so that all can benefit.
Table 1 - How to Prepare the Next Wave of Individual Contributors for People Leadership in a Drastically Changing Workforce Challenge presented by Roy Dockery, VP Service Operations, Flock Safety
Table 2 – Ken Murdock, Director US Service Operations, ABB
Table 3 – How to More Quickly and Effectively Toward Global Service, Challenge presented by Kevin Hilbert, Director of Technical Services, Henny Penny
Table 4 - The Integration of IoT and AI into The Customer Experience and the Recommended Business Model(s) impact, Challenge presented by Patrick Van Wert, VP Aftermarket, Tennant Co.
Table 5 - Cory Yates, Owner & CEO, Alpha Omega Restaurant Equipment Repair
(Moderated by service leaders; no vendors please. All attendees from service organizations are welcome to participate)
Table #1 – Best Practices for Managing M&As to Rebalance the Service Portfolio and Reduce Technician Turnover – Moderated by Dennis Pappas, former Global Services Director, Advanced Instruments
Table #2 – Continuing the Conversation on Strategic Deployment: Aligning Technical and Functional Roadmaps – Moderated by Scott Day, SVP Service Transformation NA, TK Elevator
Table #3 – Diversity Innovation: Programs That Are Enhancing Service Recruitment, Loyalty & Retention – Moderated by Corrie Prunuske, President, Commercial & Industrial Division, CoolSys; and Roy Dockery, VP Service Operations, Flock Safety
Table #4 – Service Marketing: How to Generate More Service Business Leads to Support Your Growth Ambitions – Moderated by Ken Murdock, Director US Service Operations, ABB
Table #5 – Leadership Fitness – Moderated by Fred Walkover, Executive Leadership & Personal Development Coach, Crescendo Coaching Group
Table #6 – Technician Retention Strategies– Moderated by Steve Mays, VP, General Manager & Partner, Reynolds Machinery
Still have some of your questions unanswered? Come join us for this panel featuring 3-4 experienced service executives from leading companies in different business sectors who will answer your questions about any topic in this unique ask-me-anything open forum.