Art Gairo

Senior Vice President, Customer Operations Evolve IP

Art Gairo is a Senior Executive with over 20 years of experience in building, transforming and leading world class customer service organizations.

Art serves as Senior Vice President at Evolve IP, The Cloud Strategy Company™. In this role, Art is charged with enhancing all of the company’s customer facing programs as Evolve IP continues its global expansion. He is the Head of the entire client experience, and directly leads customer care & support, advanced technical services, solutions engineering, project management, service delivery, client activations and field services.

Prior to joining Evolve IP, Art was the Senior Vice President and Head of Customer Experience at Broadview Networks, with responsibility for all Service, Repair, and Care Centers; Enterprise Customer Support Division; Field Operations; and the Agent and Wholesale Support Divisions. Before joining Broadview, Art was Vice President of Customer Operations at ATX Communications, which was acquired by Broadview in 2006. Art was also Vice President of Client Implementation at Allegiance Telecom prior to his time with ATX Communications.

A multiple award-winner, including for ‘Customer Service Team of the Year’, Art holds a 6 Sigma Black Belt Certification and dual Master’s Certifications in Lean 6 Sigma and Organizational Leadership from Villanova University. He is currently enrolled in the Executive Leadership Program at Notre Dame’s Mendoza School of Business. Art served as the Chair of the American Business Awards for Customer Service Categories in 2011 and will serve as Chair for a second time in 2018.

Art resides in the Montgomery County, PA area, with his wife Karrie Ann and their 4 children: Joseph, Gina Marie, Alyssa and Alayna.