Chris Westlake

VP – Life Sciences Technical Services Genpact

As Vice President – Life Sciences Technical Services at Genpact, Chris Westlake is responsible for leading and delivering Technical Services globally within the Life Sciences business vertical. Background includes 20+ years general management experience at companies such as Danaher, Rockwell Automation, and Medtronic developing effective Services business strategies, building high-performance commercial and operational teams and leveraging systems, processes and technology to improve customer experience and accelerate profitable growth across the globe. Chris has a B.S. Industrial Engineering from the University of Wisconsin and an MBA from Marquette University.

MON, May 6: Deep-Dive Workshop Day

2:40 PM Sponsor Workshop 12 AI Results in Production: Deploying Service Resolution Intelligence in Field Service

Hear firsthand from service leaders successfully implementing AI for field service including results and key learnings for deployment including documentation, internationalization, change management, and adoption. We’ll discuss:

Top use cases for AI and ROI (actually in production)
Perception vs. reality once AI is rolled out (production vs. pilot)
How your AI strategy will evolve and expand over time
International deployment - bringing resolutions from countries and languages into a central AI hub

Learn how Neuron7 Service Resolution Intelligence is changing the game, helping customers get to 90%+ resolution accuracy faster with turn-by-turn guidance that brings together knowledge from thousands of people, data sources, and interactions across complex service environments.

WED, May 8: Deep Sharing & Interaction Day

2:10 PM CLOSING INTERACTIVE PANEL Ask the Experts Anything

Still have some of your questions unanswered? Come join us for this panel featuring 3-4 experienced service executives from leading companies in different business sectors who will answer your questions about any topic in this unique ask-me-anything open forum.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda