Glenn Graves

Vice President, Centralized Managed & Support Operations (CSMO) Motorola Solutions

Vice President, Centralized Managed Support Operations at Motorola Solutions Inc. (MSI). Glenn is a Customer-Focused, Business and Operations Leader with IT, Wireless, Carrier and First Responder as his foundation. He is an executive leader who has held several leadership positions within Nortel, Avaya, Ericsson and Motorola. In his current postion he is leading a team transforming operartions focused on standardizing technology and process (ITIL), optimizing service delivery and expanding capabilties in digital tranformation.

Glenn’s three decades of world-class experiences provides for innovative solutions, creative leadership and delivering value assurance to clients. In his three decades of telecom experience Glenn cultivated his interpersonal skills to influence business partners and internal stakeholders at varying levels (C-levels). In the USAF he began the journey of building strategies and tactical plans to remove obstacles and formulate execution strategies, policies and processes that provide consistency across all channels and optimize service levels globally. Glenn’s past decade has been a focus on the Managed Services industry and operations. He has a passion for people, clients, thought leadership and program oriented management.

Glenn is a USAF veteran, earned a B.A. degree in Business Management from LeTourneau University and an Executive M.B.A. from University of Texas at Dallas. He and his wife Julie, of 32 years, have one daughter Katlyn.