Field Service

September 30 - October 02, 2020


11am – 6pm ET

Anurag Bhatnagar, Senior Director at Hughes Network Systems
Hughes Network Systems Logo

Anurag Bhatnagar

Senior Director
Hughes Network Systems

Check out the incredible speaker line-up to see who will be joining Anurag.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, September 29th, 2020

3:25 PM Workshop A4: Leveraging Machine Learning and AI to Fuel Field Service Innovation

Anurag Bhatnagar is a senior technologist with 25 years of experience in architecture, development and deployment of enterprise grade mission critical systems serving millions of customers. In his current role at Hughes Network Systems, a leading broadband and managed service provider worldwide, he is responsible for the development of Field Services Systems, leads CoE on Mobile Apps (B2B, B2C) and Emerging Digital technologies (RPA, AI/ML, BPM, Mobility). He has multiple decade experience in the domain of OSS/BSS in Service Provider segment and has been in fore front of evangelizing and implementing new technologies to bring in digital transformation. He has multiple pending patent applications in these domains.

Join Anurag for an interactive discussion about machine learning and how to:

- Leverage AI/ML to train algorithms to identify the problems with the technician’s Job to ensure quality Job and provide instant directions

- Leverage AI/ML for field service back office to identify problems, quality issues using Job images

- Leverage RPA, OCR and Image analysis to innovate in the Field service back office operations