Department Head, Global Service Excellence Caterpillar
Brian leads the Global Service Excellence department at Caterpillar, Inc. He has Service Excellence responsibilities for Caterpillar’s independent dealer network. This includes Product Support Service Operations, Dealer Learning, Continuous Product Improvement supported through the Dealer Solutions Network and SOStm (fluid sampling and analysis). He began his career 29 years ago at Caterpillar as a College Graduate Trainee in Engine Research & Development. He has worked in Power Systems Service Engineering & Product Support, Commercial Engines, Engine Product Support and various Marketing and Product Support positions, as well as global experience having worked in Singapore, Australia, and various locations within the United States.
Brian graduated from Iowa State University with a Bachelor Degree in Mechanical Engineering with an emphasis on gas turbines, prior to joining Caterpillar. He also completed an Executive Business program at Bradley University. Brian lives in Washington, Illinois with his wife and 2 sons, ages 21 and 19.
Brian loves adventure, challenges and meeting new people. One of his passions is motorcycles. In 2006, he rode a motorcycle from Peoria, Illinois to Prudhoe Bay, Alaska (Arctic Ocean) and back logging 9,900 miles in 16 days overcoming many challenging conditions, meeting and engaging with the widest cross section of people in his life and loved every minute of it.In 2008, Brian completed the California Superbike Race School.
Check out the incredible speaker line-up to see who will be joining Brian E.