Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Herb Rogers, Group Vice President, Power Grids Service at ABB Ltd.
ABB Ltd. Logo

Herb Rogers


Group Vice President, Power Grids Service
ABB Ltd.

Check out the incredible speaker line-up to see who will be joining Herb.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


8:35 AM Panel: Revenue Growth Opportunities: Finding Untapped Goldmines in Aftermarket Services

Doing more with less is the new norm for the field service industry, but with the transition to the latest technology and outcomes-based service models the possibilities to evolve as a service business and deliver better customer experience are endless. 

Our expert speakers from ABB, a Fortune Global 500 pioneer  in robotics, power, heavy electrical equipment, and automation, DISH Network, one of the biggest U.S. direct-broadcast satellite television providers, and Samsung, a global manufacturer of consumer electronics, will benchmark their service strategies, recent successes and lessons learned and will weigh in opportunities the future holds for their respective businesses and service-reliant industries overall:

-Moving to the outcomes-based service, and why it is a win-win for all industry stakeholders
-Shifting from the cost-center perception and demonstrating the true value of service
-Investing in your customer success to maximize your service revenue in the long run
-Tech investments that help you upgrade your processes and infrastructure to deliver better quality service to the customer