September 30 - October 02, 2020
10:30am - 6pm ET
Wednesday, September 30, 2020: DEEP-DIVE WORKSHOP DAY: FIELD SERVICE IN THE ERA OF COVID-19
Wednesday, September 30th, 2020
COVID-19 has disrupted service organizations – and their customers – on multiple levels. In the new normal, service teams face travel limitations, parts supply issues, and increasing demands for remote support that have dramatically changed the ways they approach how they do business, especially as their customers’ needs shift in response to the pandemic.
This creates a balancing act for leaders who need to both rapidly respond to short-term challenges and plan for long-term success. While service organizations gear up for future recovery and look to build resilience into business operations, they are also faced with urgent, disruptive needs for rapid changes that help keep employees safe and connected while enabling them to still providing the critical support that their customers need.
By employing augmented reality, Waters Corporation has been able to maintain business resiliency by offering remote assistance and collaboration capabilities to their customers. Introducing AR into their service offering has allowed them to improve employee and customer safety and reduce the need for on-site visits.
Join Adam Beard, Vice President, Global Services at Waters Corporation and Justin Hester, Senior Director, Digital Transformation at PTC as they lead a discussion on how service organizations can maintain business resiliency in the face of a crisis. They’ll discuss how waters is incorporating augmented reality remote assistance into their service practice today, as well as what they’re planning for the future