Mike Groesch

Vice President, Services Enablement NCR

Mike is a Vice President for NCR Global Services, a 24,000-person customer service operation. He leads a team of 3,000 global employees who are charged with integrating all global services operations (new business planning, remote services management, service operations centers, product management, and related IT infrastructure tools) into a global organization driving standard processes, tools, analytics and talent management. He also leads the Services team’s efforts for big data, analytics and forecasting.

Mike’s team is key to addressing customer needs and increasing customer satisfaction. His team handles millions of global customer service requests annually and uses world-class precision diagnostics technology to address more than 78 percent of them remotely.

Previously, Mike redesigned the global NCR S&OP process and global forecasting and planning models for the Financial Services, Retail, Hospitality and Travel lines of business.

Mike joined NCR in December 2008 after working at Microsoft® Corporation for 13 years, where he was involved in the Xbox manufacturing start-up and Xbox 360 strategy development. He launched the Entertainment and Devices Division S&OP process and custom tools at Microsoft and was also a product unit manager for the Zune Accessories business.

Mike earned a Master of Science degree in industrial engineering and a Bachelor of Science in mechanical engineering from Purdue University. He holds five patents.