September 30 - October 02, 2020
10:30am - 6pm ET
Wednesday, September 30, 2020: DEEP-DIVE WORKSHOP DAY: FIELD SERVICE IN THE ERA OF COVID-19
Wednesday, September 30th, 2020
If your entire team performed more like your service heroes — the top 25% of your workforce — you’d save thousands of truck rolls, reduce service costs, have more engaged employees, and happier customers. To develop the dream team, you first need to:
- Accurately assess your service KPIs
- Understand the performance gap between your heroes and challengers
This session will reveal the results of Aquant’s service KPIs benchmarks report, a deep dive into the state of service performance through actual service data, not as seen through rose-colored safety goggles.
Learn how service organizations are leveraging actionable intelligence from AI to get the whole team performing more like the top 25%.
Plus, learn how leading companies like BD get strategic about service measurement and AI adoption.