Field Service Virtual Event

September 30 - October 02, 2020

Online

10:30am - 6pm ET

Steve Chamberland, Director of US Service Operations at BD Biosciences
BD Biosciences Logo

Steve Chamberland


Director of US Service Operations
BD Biosciences

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda

Wednesday, September 30, 2020: DEEP-DIVE WORKSHOP DAY: FIELD SERVICE IN THE ERA OF COVID-19

Wednesday, September 30th, 2020


12:25 PM Keynote: Benchmarking Service KPIs: How Does Your Workforce Measure Up?

If your entire team performed more like your service heroes — the top 25% of your workforce — you’d save thousands of truck rolls, reduce service costs, have more engaged employees, and happier customers. To develop the dream team, you first need to:

  • Accurately assess your service KPIs
  • Understand the performance gap between your heroes and challengers 

This session will reveal the results of Aquant’s service KPIs benchmarks report, a deep dive into the state of service performance through actual service data, not as seen through rose-colored safety goggles. 

Learn how service organizations are leveraging actionable intelligence from AI to get the whole team performing more like the top 25%. 

Plus, learn how leading companies like BD get strategic about service measurement and AI adoption.