Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Tony Robson, General Manager, Service at Komatsu America Corp.
Komatsu America Corp. Logo

Tony Robson


General Manager, Service
Komatsu America Corp.

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


2:40 PM Panel: Overcoming Spare Parts Supply And Management Issues To Achieve First Time Fix (FTF)

This panel session explores the impact of efficient parts and supply chain management on customer satisfaction and offers practical recommendations on how to achieve full visibility into your field operations and parts supply for improved service delivery. Key takeaways include:

-Determining the right metrics and KPIs to measure parts supply effectiveness
-The best ways to build relationships with your logistics partners to create parts efficiency
-What to do when end-of-life spares are unavailable or very expensive?
-What innovative technologies including artificial intelligence are impacting spare parts management?