A modern support executive who has built support organizations all over the world, Vu Tran has spent his life making sure that customers are heard, seen and serviced. He's launched support all over Asia for IBM, developed support strategies for mission critical products and customers and most recently, designed and set the standard for drone support with 3D Robotics. Always on the front lines of digital trends, he makes it his mission to stay in touch with today's customers to identify gaps in established structures and support trends.