Reimagining the Future of Service Since 2003
Field Service West 2026
April 7 - 9, 2026
Hilton Bayfront, San Diego, CA
The Global Conference for Leaders in Customer Success, Service & Support
For over 20 years, Field Service has partnered with thousands of industry executives to reimagine the future of service. Year after year, leaders from the world’s top firms tell us we’re the #1 community for service, support, and customer success professionals. What sets us apart? Our blockbuster speakers, actionable insights, and dynamic learning formats that evolve with your needs.
Since 2003, we’ve been all in—no holds barred—on helping you achieve service excellence. Make plans to join us. You won’t find a better experience anywhere else.
Your Peers, Their Praise
Hear what your peers have to say about Field Service
"Unbelievable networking and best practice sharing event I've ever experienced. "
Wayne Creech
Director of US Field Operations
Siemens
" Incredible event, met with two vendors that we had no idea they existed and solved the problems we are facing. "
Steve Cook
National Service Operations Manager
Hisense
" Excellent conference, relevant session topics, great speakers. Well worth the time investment. "
Stuart Davey
Field Engineering Director
Cummins
2025 Speaker Lineup
Fabio Raffone
VP Service Operation Americas
Tetra Pak
David Mueller
Vice President, Global Service
Hach
Greg Parker
VP Innovation & Portfolio Management
Johnson Controls
Jessica Murillo
COO for Technology Lifecycle Services
IBM
Scott Day
COO
Crane 1 Services
Megan Schlam
VP, U.S. Services Execution
Schneider Electric
Haroon Abbu
SVP Digital Technology & Data Analytics
Bell + Howell
Brandon Simon
Director of Aftermarket Sales & Field Support
Crown Equipment
Greg Friesen
VP & General Manager, Global Services
Ciena
Kris Olson
Senior Director, Supply Chain
TELS Building Services
Brendan O'Malley
Field Service Engineering, Customer Sustainment and Support
Northrop Grumman Autonomous Systems
Stephen Goulbourne
Global Program Director – Global Service
Mettler Toledo
Dave Pitchford
Director of Service Operations
The Coca-Cola Company
Mindy Booknis
Director, Global TSS Support as a Service
IBM
Kip Kuntz
Director of Field Services
BayWa.r.e
Sara Smith
Service AI Program Owner
Waters
Team Award
- Best Service & Support Strategy Team Implementation
TECHNOLOGY & INNOVATION
(Company Award)
- Best Al Use Case & Implementation
- Most Innovative and New Approach to Service Delivery
INDIVIDUAL AWARDS
- Outstanding Woman in Service
- Field Service Hall of Fame (Lifetime Achievement Award(s)
The #1 Rated Career-Transforming Experience
Learn from the Largest Service Speaking Faculty in the World
With 100+ expert service organization speakers on board and 800+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!
The Biggest Payback on Your Time Out of Office
Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.
Your One-Stop Shop for Innovation
If you are looking to upgrade your technology to keep up with the digitalization race, Field Service is THE place to be. Check out our Innovation Theatre and connect with 70+ exhibitors who can help you revamp your service business and become the service organization of the future.
One Of A Kind Audience
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.
Let's Connect & Create A Custom Experience
Hi, I’m Rachel, the Sponsorship Director for Field Service. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!
Our Sponsors:
