Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Speakers

Speakers

Information Technology, Computer Networking, Semiconductors:

Richard Plane, Chief Technology Officer – Customer Experience at Cisco Systems Inc. Cisco Systems Inc. Logo

Richard Plane

Chief Technology Officer – Customer Experience
Cisco Systems Inc.

David Lamb, Customer Success Executive at Cisco Systems Inc. Cisco Systems Inc. Logo

David Lamb

Customer Success Executive
Cisco Systems Inc.

Jorge Rubi, Vice President Eastern Division at Pitney Bowes Pitney Bowes Logo

Jorge Rubi

Vice President Eastern Division
Pitney Bowes

Mohamad Zarringhalam, Senior Vice President, Engineering Services and Customer Support at Nikon Precision Inc. Nikon Precision Inc. Logo

Mohamad Zarringhalam

Senior Vice President, Engineering Services and Customer Support
Nikon Precision Inc.

Marlene Kolodziej, Vice President, Centralized Services at Ricoh USA, Inc. Ricoh USA, Inc. Logo

Marlene Kolodziej

Vice President, Centralized Services
Ricoh USA, Inc.

Charles Hughes, Chief Operating Officer at High Wire Networks High Wire Networks Logo

Charles Hughes

Chief Operating Officer
High Wire Networks

Daniel Przislicki, Vice President, Service Support Operations at Canon Solutions America Canon Solutions America Logo

Daniel Przislicki

Vice President, Service Support Operations
Canon Solutions America

Dario Samarzija, Head of Support, EMEA at Alfresco Alfresco Logo

Dario Samarzija

Head of Support, EMEA
Alfresco

Robert Gillette, Vice President, Customer Support at Stulz ATS Inc. Stulz ATS Inc. Logo

Robert Gillette

Vice President, Customer Support
Stulz ATS Inc.

Andy Stuart, Senior Director, Quality and Customer Assurance at HP HP Logo

Andy Stuart

Senior Director, Quality and Customer Assurance
HP

Subba Krishnan, Senior Director of Field Delivery N.A. at HP HP Logo

Subba Krishnan

Senior Director of Field Delivery N.A.
HP

David D. Douglas, VP Service Management at Scientific Games Scientific Games Logo

David D. Douglas

VP Service Management
Scientific Games

Aaron Chiang, Vice President and General Manager - Global Field Service at Cohu, Inc. Cohu, Inc. Logo

Aaron Chiang

Vice President and General Manager - Global Field Service
Cohu, Inc.

Ed Mor, Senior Director, Semiconductor Service at Thermo Fisher Scientific Thermo Fisher Scientific Logo

Ed Mor

Senior Director, Semiconductor Service
Thermo Fisher Scientific

Eric Clopper, Senior Director, Global Services Logistics and Labs at F5 Networks F5 Networks Logo

Eric Clopper

Senior Director, Global Services Logistics and Labs
F5 Networks

Michael Ahrens, Senior Director, Field Service Operations at Pure Storage Pure Storage Logo

Michael Ahrens

Senior Director, Field Service Operations
Pure Storage

Ravi Advani, Director – Field Services Solutions, Digital Workplace Services at Unisys Unisys Logo

Ravi Advani

Director – Field Services Solutions, Digital Workplace Services
Unisys

Electrical & Electronic Manufacturing:

Herb Rogers, Group Vice President, Power Grids Service at ABB Ltd. ABB Ltd. Logo

Herb Rogers

Group Vice President, Power Grids Service
ABB Ltd.

Mark Heiny, Vice President and General Manager, Service at ABB Ltd. ABB Ltd. Logo

Mark Heiny

Vice President and General Manager, Service
ABB Ltd.

James Crowl, Americas Service Manager, Energy Industries at ABB Ltd. ABB Ltd. Logo

James Crowl

Americas Service Manager, Energy Industries
ABB Ltd.

Irfan Bharde, Chief Marketing Officer, Lifecycle Solutions and Services at Honeywell Honeywell Logo

Irfan Bharde

Chief Marketing Officer, Lifecycle Solutions and Services
Honeywell

Mark Dean, Business Transformation Director, Lifecycle Solutions and Services at Honeywell Honeywell Logo

Mark Dean

Business Transformation Director, Lifecycle Solutions and Services
Honeywell

James Mylett, Vice President, Digital Energy at Schneider Electric Schneider Electric Logo

James Mylett

Vice President, Digital Energy
Schneider Electric

Jamie Beck, Vice President, Field Operations at Peloton Peloton Logo

Jamie Beck

Vice President, Field Operations
Peloton

Kevin Young, Vice President of Modular Data Center Division at Cupertino Electric Cupertino Electric Logo

Kevin Young

Vice President of Modular Data Center Division
Cupertino Electric

Jay Byers, Director of Operations, National Services, Digital Energy U.S at Schneider Electric Schneider Electric Logo

Jay Byers

Director of Operations, National Services, Digital Energy U.S
Schneider Electric

Ray Caul, Head of Retail Solutions and Operations at Fujitsu Fujitsu Logo

Ray Caul

Head of Retail Solutions and Operations
Fujitsu

Lien A. Randle, Senior Director, Contracts, Training and Development at Mitsubishi Electric US, Inc. Mitsubishi Electric US, Inc. Logo

Lien A. Randle

Senior Director, Contracts, Training and Development
Mitsubishi Electric US, Inc.

Gregory Ratcliff, Global Director, Advanced Data Analytics at Vertiv Vertiv Logo

Gregory Ratcliff

Global Director, Advanced Data Analytics
Vertiv

Steven Zannos, Senior Director, Customer Care at Electrolux Major Appliances NA Electrolux Major Appliances NA Logo

Steven Zannos

Senior Director, Customer Care
Electrolux Major Appliances NA

Eric Rivas, Director of Service at Cattron Global Cattron Global Logo

Eric Rivas

Director of Service
Cattron Global

Matt Rust, Head of Service Data Analytics and Reporting at Mettler-Toledo Mettler-Toledo Logo

Matt Rust

Head of Service Data Analytics and Reporting
Mettler-Toledo

Shawn Connelly, Director of Services at Dyson Dyson Logo

Shawn Connelly

Director of Services
Dyson

Drey Taylor, Director, Field Service at Acuity Brands Lighting Acuity Brands Lighting Logo

Drey Taylor

Director, Field Service
Acuity Brands Lighting

Nithin Skaria, Manager, Field Operations at Acuity Brands Lighting, Inc Acuity Brands Lighting, Inc Logo

Nithin Skaria

Manager, Field Operations
Acuity Brands Lighting, Inc

Mechanical & Industrial Engineering

Jeffrey Blum, Senior Vice President, Western Region at Kone Kone Logo

Jeffrey Blum

Senior Vice President, Western Region
Kone

Mark Hessinger, Vice President, Global Customer Services at 3D Systems Corporation 3D Systems Corporation Logo

Mark Hessinger

Vice President, Global Customer Services
3D Systems Corporation

Stuart Werner, Vice President of Technical Services at Daikin North America LLC Daikin North America LLC Logo

Stuart Werner

Vice President of Technical Services
Daikin North America LLC

Feby Joseph, Director Global Service and Customer Experience at Roper Technologies Roper Technologies Logo

Feby Joseph

Director Global Service and Customer Experience
Roper Technologies

Michael Lynn, Director of Customer and Field Operations at Automated Packaging Systems Automated Packaging Systems Logo

Michael Lynn

Director of Customer and Field Operations
Automated Packaging Systems

Robert Hooper, Utah Business Development Manager at ETC Group, LLC ETC Group, LLC Logo

Robert Hooper

Utah Business Development Manager
ETC Group, LLC

Machinery:

Kevin Bowers, Chief Support Officer at DMG Mori USA DMG Mori USA Logo

Kevin Bowers

Chief Support Officer
DMG Mori USA

Craig Bruns, Vice President, Customer Support at Crown Equipment Corporation Crown Equipment Corporation Logo

Craig Bruns

Vice President, Customer Support
Crown Equipment Corporation

Haroon Abbu, Vice President, Analytics Practice and Data Services Business at Bell and Howell Bell and Howell Logo

Haroon Abbu

Vice President, Analytics Practice and Data Services Business
Bell and Howell

Steve Mays, VP and General Manager at Reynolds Machinery Reynolds Machinery Logo

Steve Mays

VP and General Manager
Reynolds Machinery

Ira M. Busman, Vice President, Customer Support at Okuma America Corporation Okuma America Corporation Logo

Ira M. Busman

Vice President, Customer Support
Okuma America Corporation

Markus Rimmele, Managing Director US Service at KOCH Packaging Systems, Inc, a member of the Uhlmann Group KOCH Packaging Systems, Inc, a member of the Uhlmann Group Logo

Markus Rimmele

Managing Director US Service
KOCH Packaging Systems, Inc, a member of the Uhlmann Group

Angela Johanningmeier, Director, Global Proactive Customer Services at John Deere John Deere Logo

Angela Johanningmeier

Director, Global Proactive Customer Services
John Deere

Jeremy Goebel, Manager, Aftermarket Enablement Solutions at John Deere John Deere Logo

Jeremy Goebel

Manager, Aftermarket Enablement Solutions
John Deere

Darrell Smithson, Vice President, Global Services at Compac Compac Logo

Darrell Smithson

Vice President, Global Services
Compac

Tony Robson, General Manager, Service at Komatsu America Corp. Komatsu America Corp. Logo

Tony Robson

General Manager, Service
Komatsu America Corp.

Larry Blue, President and Chief Executive Officer at Bell and Howell Bell and Howell Logo

Larry Blue

President and Chief Executive Officer
Bell and Howell

Construction

Joe Lang, Vice President of Service, Technology and Innovation at Comfort Systems USA Comfort Systems USA Logo

Joe Lang

Vice President of Service, Technology and Innovation
Comfort Systems USA

Christoph Biberacher, Digital Construction Technology Specialist at Zeppelin Baumachinen GmbH Zeppelin Baumachinen GmbH Logo

Christoph Biberacher

Digital Construction Technology Specialist
Zeppelin Baumachinen GmbH

John Rygg, Technology Strategist, Hololens R&D Product Owner at Kiewit Corporation Kiewit Corporation Logo

John Rygg

Technology Strategist, Hololens R&D Product Owner
Kiewit Corporation

Medical Devices, Biotech, Life Sciences:

Sultan Aziz, Senior Director, Product Supply Strategy at Johnson & Johnson Johnson & Johnson Logo

Sultan Aziz

Senior Director, Product Supply Strategy
Johnson & Johnson

Chris Westlake, Global Process Owner, Service and Repair at Medtronic Medtronic Logo

Chris Westlake

Global Process Owner, Service and Repair
Medtronic

David Rabe, Senior Director, Head of Field Service Automation and MegaLabs at Siemens Healthineers Siemens Healthineers Logo

David Rabe

Senior Director, Head of Field Service Automation and MegaLabs
Siemens Healthineers

Len VanderHulst, Head of Service at Eppendorf Eppendorf Logo

Len VanderHulst

Head of Service
Eppendorf

Chetan Makam, Vice President Global Services at TerumoBCT TerumoBCT Logo

Chetan Makam

Vice President Global Services
TerumoBCT

Patrick Dell, FVP, Service Operations, Americas Field Service at Varian Medical Systems Varian Medical Systems Logo

Patrick Dell

FVP, Service Operations, Americas Field Service
Varian Medical Systems

Amos Schneller, Vice President of Global Service and Technical Support at Cantel Medical Cantel Medical Logo

Amos Schneller

Vice President of Global Service and Technical Support
Cantel Medical

Eric Paulik, Director Global Field and Customer Service at Philips Philips Logo

Eric Paulik

Director Global Field and Customer Service
Philips

Lonnie Lassmann, Senior Director, Field Service Operations at 3M Healthcare 3M Healthcare Logo

Lonnie Lassmann

Senior Director, Field Service Operations
3M Healthcare

Brian Shomber, Senior Field Technical Manager at Medtronic Medtronic Logo

Brian Shomber

Senior Field Technical Manager
Medtronic

Aleem Khawaja, Senior Manager, Customer Service Management at BD Life Sciences BD Life Sciences Logo

Aleem Khawaja

Senior Manager, Customer Service Management
BD Life Sciences

Andy Wight, Director, Service Product Portfolio at AB SCIEX AB SCIEX Logo

Andy Wight

Director, Service Product Portfolio
AB SCIEX

Automotive:

Vasiliy Krivtsov, Director of Reliability Analytics at Ford Motor Company Ford Motor Company Logo

Vasiliy Krivtsov

Director of Reliability Analytics
Ford Motor Company

Utilities, Oil & Gas, Environmental Services:

Diana Bricknell, Director, Electric Transmission Operations at Pacific Gas & Electric Company Pacific Gas & Electric Company Logo

Diana Bricknell

Director, Electric Transmission Operations
Pacific Gas & Electric Company

Billy Wang, Senior Vice President and General Manager at MaxGen Energy Services MaxGen Energy Services Logo

Billy Wang

Senior Vice President and General Manager
MaxGen Energy Services

Bob Nelson, Vice President, Service Management at Ray Lindsey Company Ray Lindsey Company Logo

Bob Nelson

Vice President, Service Management
Ray Lindsey Company

David Stiger, Vice President of Gas Solutions at Hydromax USA Hydromax USA Logo

David Stiger

Vice President of Gas Solutions
Hydromax USA

Tony Burke, Managing Member at North American Pipeline Inspection, LLC North American Pipeline Inspection, LLC Logo

Tony Burke

Managing Member
North American Pipeline Inspection, LLC

Steven Dingler, Director, Customer Operations at Georgia Power Georgia Power Logo

Steven Dingler

Director, Customer Operations
Georgia Power

Transportation/Trucking/Railroad:

Patrick Webb, Sales Director - Americas at GE Transportation GE Transportation Logo

Patrick Webb

Sales Director - Americas
GE Transportation

Dane Taival, Vice President and General Manager at Thermo King Corporation, Ingersoll Rand Thermo King Corporation, Ingersoll Rand Logo

Dane Taival

Vice President and General Manager
Thermo King Corporation, Ingersoll Rand

Telecommunications:

David Troll, Vice President, Smart Home Services at DISH Network/OnTech Smart Services DISH Network/OnTech Smart Services Logo

David Troll

Vice President, Smart Home Services
DISH Network/OnTech Smart Services

Mario Asiain-Diaz, Vice President, Customer Operations at MediaKind MediaKind Logo

Mario Asiain-Diaz

Vice President, Customer Operations
MediaKind

Sonya Roshek, Vice President, Projects & Field Services at B+T Group B+T Group Logo

Sonya Roshek

Vice President, Projects & Field Services
B+T Group

Brian Zenz, Area Operations Director at SBA Communications SBA Communications Logo

Brian Zenz

Area Operations Director
SBA Communications

HVAC

Ashley Turner, Vice President – Branch Operations at Hussmann Services Corporation Hussmann Services Corporation Logo

Ashley Turner

Vice President – Branch Operations
Hussmann Services Corporation

Elisha Bailez, Senior Project Manager at Hussmann Services Corporation Hussmann Services Corporation Logo

Elisha Bailez

Senior Project Manager
Hussmann Services Corporation

Food & Beverage/Restaurant Equipment

Will Finkelstein, Chief Operating Officer at NüMilk Fresh NüMilk Fresh Logo

Will Finkelstein

Chief Operating Officer
NüMilk Fresh

Reeve Bunn, President at DSL Ltd. DSL Ltd. Logo

Reeve Bunn

President
DSL Ltd.

Greg Fisher, Senior Vice President, Service & Parts Sales at Bunn-O-Matic Bunn-O-Matic Logo

Greg Fisher

Senior Vice President, Service & Parts Sales
Bunn-O-Matic

Tim Spencer, Senior Vice President and General Manager, Service Operations at Bunn-O-Matic Bunn-O-Matic Logo

Tim Spencer

Senior Vice President and General Manager, Service Operations
Bunn-O-Matic

Printing:

Christopher Dann, Director, Technical Services – North America at Durst Image Technology Durst Image Technology Logo

Christopher Dann

Director, Technical Services – North America
Durst Image Technology

Fire & Life Safety Equipment:

Bruce Levitt, President at Levitt-Safety Levitt-Safety Logo

Bruce Levitt

President
Levitt-Safety

Consumer/Commercial Services:

John Kordic, Senior Vice President of Operations at WASH Laundry WASH Laundry Logo

John Kordic

Senior Vice President of Operations
WASH Laundry

Kevin Kelley, Safety and Health Manager at Smart Care Equipment Solutions Smart Care Equipment Solutions Logo

Kevin Kelley

Safety and Health Manager
Smart Care Equipment Solutions

Christopher Elmore, Senior Director of Talent Acquisition & Leadership Development at ServiceMaster ServiceMaster Logo

Christopher Elmore

Senior Director of Talent Acquisition & Leadership Development
ServiceMaster

Third Party Field Service Management:

Essintial Enterprise Solutions Logo

Thomas Guinan

Board Member
Essintial Enterprise Solutions

Industry Associations, Market Research & Academics:

Aly Pinder Jr., Program Director, Service Innovation & Connected Products at IDC Manufacturing Insights IDC Manufacturing Insights Logo

Aly Pinder Jr.

Program Director, Service Innovation & Connected Products
IDC Manufacturing Insights

Bill Pollock, President & Principal Consulting Analyst at Strategies For Growth Strategies For Growth Logo

Bill Pollock

President & Principal Consulting Analyst
Strategies For Growth

Susan English, Senior Vice President at Lincoln Technical Institute Lincoln Technical Institute Logo

Susan English

Senior Vice President
Lincoln Technical Institute

Guest Speaker:

Jake French, President at Jake French Inspires Jake French Inspires Logo

Jake French

President
Jake French Inspires

2020 Partners:

Mark Brewer, Global Industry Director, Service Management at IFS IFS Logo

Mark Brewer

Global Industry Director, Service Management
IFS

Karen Mehal, VP of Field Service Lightning, Salesforce at Salesforce Service Cloud Salesforce Service Cloud Logo

Karen Mehal

VP of Field Service Lightning, Salesforce
Salesforce Service Cloud

Karl Weber, Senior Vice President of Sales and Marketing at Derive Systems Derive Systems Logo

Karl Weber

Senior Vice President of Sales and Marketing
Derive Systems

Salesforce Logo

Shilpa Ramaswamy

SR. Product Manager
Salesforce

Gary Brooks, Chief Marketing Officer at Syncron Syncron Logo

Gary Brooks

Chief Marketing Officer
Syncron

Erik Lindholm, VP of Product Strategy at Syncron Syncron Logo

Erik Lindholm

VP of Product Strategy
Syncron

Mateusz Cieślak, Head of FSM Consulting at Comarch Comarch Logo

Mateusz Cieślak

Head of FSM Consulting
Comarch

Mike Ross, Director, Product Strategy at Baxter Planning Baxter Planning Logo

Mike Ross

Director, Product Strategy
Baxter Planning

Alvaro Pombo, CEO and Founder at ProntoForms ProntoForms Logo

Alvaro Pombo

CEO and Founder
ProntoForms

Danika Weiss, Community Manager at ProntoForms ProntoForms Logo

Danika Weiss

Community Manager
ProntoForms

Russ Fadel, Co-Founder and CEO at Augmentir Augmentir Logo

Russ Fadel

Co-Founder and CEO
Augmentir

Rohit Joshi, SVP Supply Chain Transformation at Entercoms Entercoms Logo

Rohit Joshi

SVP Supply Chain Transformation
Entercoms

Bill Kern, Field Service Practice Director at PowerObjects, an HCL Technologies Company PowerObjects, an HCL Technologies Company Logo

Bill Kern

Field Service Practice Director
PowerObjects, an HCL Technologies Company

Jereme Pitts, Chief Operating Officer at Librestream Librestream Logo

Jereme Pitts

Chief Operating Officer
Librestream

Brenton Mohair, Vice President, Critical Inventory Logistics at FedEx Logistics FedEx Logistics Logo

Brenton Mohair

Vice President, Critical Inventory Logistics
FedEx Logistics

Benjamin Flammang, VP Enterprise Sales at Bringg Bringg Logo

Benjamin Flammang

VP Enterprise Sales
Bringg

Rob Brewster, CEO at GoFormz GoFormz Logo

Rob Brewster

CEO
GoFormz

Ben Vollmer, Global Strategy and Execution Lead at Microsoft Microsoft Logo

Ben Vollmer

Global Strategy and Execution Lead
Microsoft

Jason Kuhn, Executive Director of Field Service Management at CSG CSG Logo

Jason Kuhn

Executive Director of Field Service Management
CSG

Stacey Epstein, Chief Marketing & Customer Experience Officer at ServiceMax ServiceMax Logo

Stacey Epstein

Chief Marketing & Customer Experience Officer
ServiceMax

Nikki Narang, Senior Principal Product Manager at ServiceNow ServiceNow Logo

Nikki Narang

Senior Principal Product Manager
ServiceNow

Sam Murley, Digital Transformation Director at PTC PTC Logo

Sam Murley

Digital Transformation Director
PTC

Paul Whitelam, Senior Director of Product Strategy at Salesforce Salesforce Logo

Paul Whitelam

Senior Director of Product Strategy
Salesforce

John Ranalli, Oracle Corporation Senior Product Manager at Oracle Oracle Logo

John Ranalli

Oracle Corporation Senior Product Manager
Oracle

Event Director

Antonia Kay, Field Service Portfolio Director at WBR

Antonia Kay

Field Service Portfolio Director
WBR


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