Field Service USA 2018

April 17-April 20, 2018

JW Marriott Palm Desert Resort & Spa, CA

1.888.482.6012

The Field Service USA 2017 Awards

To recognize outstanding efforts in service optimization, we are pleased to announce the Field Service USA 2017 winners.

The Awards Ceremony Luncheon honored the winners and runners up in the following categories:

  • Best Service & Support Strategy Team Implementation
  • Most Effective Technology Deployment To Increase Service Levels
  • Most Innovative Approach To Service Delivery

Judging is carried out by the Field Service USA Advisory Board and Keynote Speakers. I’d like to thank our judges for all their hard work in choosing this year’s innovators:

  • Jim Crowl, VP Parts & Repair Services, ABB
  • Scott Day, EVP Product & Business Strategy, Thyssenkrupp Elevator Corporation
  • Chris Gera, VP Operations, Mastec
  • James M. Joyner, VP Corporate Excellence, Card-Monroe Corp.
  • Jon Kent, Manager, Corp. Field Service Mobility, Cox Communications
  • Valerie Knupp, Group Director, Customer Solutions, Field Service Dispatch, Coca-Cola
  • Ryan Snellings, VP Field Services & Support, Fresenius Kabi
  • Len VanderHulst, Head of Service Business Development, Global Service, Mettler-Toledo

2017 Winners and Finalists:

Best Service & Support Strategy Team Implementation

2nd Place: John Ashcroft, Director of Field Service & Support, Fresenius Kabi

3rd Place: Marco Espericueta, Senior IT Supervisor, Austin Energy

Winner: Charles Hughes, Director of Field Service, Walgreens, IT Field Service

Most Effective Technology Deployment To Increase Service Levels

2nd Place: David Douglas, VP Service Management, Scientific Games

3rd Place: Renee Cacchillo, SVP Customer, Brand & Technology, Safelite AutoGlass

Winner: Sarah Rodermund, Director of Field Service, Vivint Smart Home

Most Innovative Approach To Service Delivery

2nd Place: Steve Hallock, COO, Reliable Heating & Air

3rd Place: Nate Beckman, Senior Business Analyst, Safelite AutoGlass

Winner: Sal Sorrentino, Director of Program Development, KONE

The 2017 nomination deadline has passed, but we’ve launched the Field Service Technology Awards with submissions due August 11. Click here for more info.

Questions? Email sara.mueller@wbresearch.com.