Field Service 2025 Best-In-Class Awards:

Thank you to everyone who submitted nominations for the 2025 Field Service Best-In-Class Awards! We’re excited to recognize outstanding achievements in service across five award categories.

Below are your 2025 finalists:

Best AI Use Case & Implementation

• Symphony Ltd.
• NCR Atleos

Best Service & Support Strategy Team Implementation

• Boston Dynamics
• Comfort Systems

Most Innovative and New Approach to Service Delivery

• EMSAR (Equipment Management Services & Repair)
• Freudenberg E-Power Systems

Outstanding Woman in Service

• Kacy Drury, SVP Customer Experience & Operations, Everi Holdings
• Renee Clarke, Lead Service Specialist, Johnson & Johnson MedTech, Orthopedics

Hall of Fame (this category will have 2 winners)

• Greg Parker, VP Innovation & Portfolio Management, Johnson Controls
• Stephen Cohan, Vice President, Worldwide Customer Service Organization, Agilent Technologies
• Craig Bruns, Vice President – Customer Support, Crown
• Len VanderHulst, former SVP Global Service, Eppendorf

Submit Nomination