Field Service USA 2018

April 17-April 20, 2018

JW Marriott Palm Desert Resort & Spa, CA

1.888.482.6012

Maximizing the Efficiency of your Mobile Workforce

Maximizing the Efficiency of your Mobile Workforce


Key highlights include:

  • Identify the key components of worker efficiency and potential bottlenecks
  • Understand the impact of emerging technologies such as IoT and Augmented Reality on workforce efficiency
  • Improve customer experiences by leveraging a more productive workforce

Speakers:

  • Paul Whitelam, Group VP of Product Marketing at ClickSoftware
  • Sarah Rodermund, Director of Field Service at Vivint
  • Erik Mikkelsen, Manager of Field Service Technology at Vivint
How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!

How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!


View this webinar and learn:
  • What’s possible now and what’s likely in the future as a result of Design Thinking
  • How your organization can incorporate the products born from Design Thinking
  • To keep your competitive edge and sleep better at night knowing you’re on the cutting edge with “future proof” field service solutions

Keynote Speaker:
Martin Knook, CEO at Gomocha
Driving Customer Experience with Optimized Field Service

Driving Customer Experience with Optimized Field Service


Key highlights include:
  • Get insight into how Textron Specialized vehicles is empowering their mobile employees with greater visibility into service issues to improve sales and service
  • Learn how they automated business processes and reduced their invoice turnaround time
  • See how they've enhanced the day-to-day operations of their technicians to improve productivity and utilization
Speakers:
  • Cheryl Fremaux, CIO from Textron
  • Tim Watt, Director from PWC
  • Dana Chery, Director of Product Marketing from Salesforce
Service is Transforming – Six Case Studies to Learn From

Service is Transforming – Six Case Studies to Learn From


Key highlights include understanding:
  • How organizations who have begun to change their service models are winning
  • How your organization compares to others
  • A path forward for your organization
Keynote Speaker:
  • Ron Salvador, Vice President, Sales Business Transformation at PTC
6 Strategies For More Effective Mobile Communication PDF

6 Strategies For More Effective Mobile Communication PDF


Key highlights include:
  • The best ways to take advantage of messaging without adding to your bottom line
  • What type of messages stand out and get immediate responses
  • Reaching employees wherever they are.
  • Making your mobile messaging secure and compliant

    Main Speaker:
    • Itai Tzivon, Senior Product Marketing Manager - Advanced Mobility Solutions from AT&T
Key Trends in Next Generation Field Service Mobility

Key Trends in Next Generation Field Service Mobility


View this webinar and learn:
  • How to move beyond visibility of field technicians leveraging next generation mobile solutions
  • About empowering your field workers with access to critical customer, job, and asset information when and where they need it
  • To delight customers while providing reliable appointment windows, accurate arrival times, and real time status updates of mobile workers. Creating moments of joy!
  • How to address the needs of your field service organization with purpose-built mobile technology
Speakers:
  • David Krebs, Vice President, Enterprise Mobility & Connected Devices, VDC Research
  • Katelyn Burrill, Product Marketing Manager, ClickSoftware
  • Chris Johnston, Director of Mobility Business Development and Partnerships, HP Inc.