Field Service USA 2018

April 17-April 20, 2018

JW Marriott Palm Desert Resort & Spa, CA

1.888.482.6012

Webinars

Field Service USA

6 Strategies For More Effective Mobile Communication PDF

6 Strategies For More Effective Mobile Communication PDF


Key highlights include:
  • The best ways to take advantage of messaging without adding to your bottom line
  • What type of messages stand out and get immediate responses
  • Reaching employees wherever they are.
  • Making your mobile messaging secure and compliant

    Main Speaker:
    • Itai Tzivon, Senior Product Marketing Manager - Advanced Mobility Solutions from AT&T
Key Trends in Next Generation Field Service Mobility

Key Trends in Next Generation Field Service Mobility


View this webinar and learn:
  • How to move beyond visibility of field technicians leveraging next generation mobile solutions
  • About empowering your field workers with access to critical customer, job, and asset information when and where they need it
  • To delight customers while providing reliable appointment windows, accurate arrival times, and real time status updates of mobile workers. Creating moments of joy!
  • How to address the needs of your field service organization with purpose-built mobile technology
Speakers:
  • David Krebs, Vice President, Enterprise Mobility & Connected Devices, VDC Research
  • Katelyn Burrill, Product Marketing Manager, ClickSoftware
  • Chris Johnston, Director of Mobility Business Development and Partnerships, HP Inc.
    Service is Transforming – Six Case Studies to Learn From

    Service is Transforming – Six Case Studies to Learn From


    Key highlights include understanding:
    • How organizations who have begun to change their service models are winning
    • How your organization compares to others
    • A path forward for your organization
    Keynote Speaker:
    • Ron Salvador, Vice President, Sales Business Transformation at PTC
    Driving Customer Experience with Optimized Field Service

    Driving Customer Experience with Optimized Field Service


    Key highlights include:
    • Get insight into how Textron Specialized vehicles is empowering their mobile employees with greater visibility into service issues to improve sales and service
    • Learn how they automated business processes and reduced their invoice turnaround time
    • See how they've enhanced the day-to-day operations of their technicians to improve productivity and utilization
    Speakers:
    • Cheryl Fremaux, CIO from Textron
    • Tim Watt, Director from PWC
    • Dana Chery, Director of Product Marketing from Salesforce
    How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!

    How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!


    View this webinar and learn:
    • What’s possible now and what’s likely in the future as a result of Design Thinking
    • How your organization can incorporate the products born from Design Thinking
    • To keep your competitive edge and sleep better at night knowing you’re on the cutting edge with “future proof” field service solutions

    Keynote Speaker:
    Martin Knook, CEO at Gomocha
    Maximizing the Efficiency of your Mobile Workforce

    Maximizing the Efficiency of your Mobile Workforce


    Key highlights include:

    • Identify the key components of worker efficiency and potential bottlenecks
    • Understand the impact of emerging technologies such as IoT and Augmented Reality on workforce efficiency
    • Improve customer experiences by leveraging a more productive workforce

    Speakers:

    • Paul Whitelam, Group VP of Product Marketing at ClickSoftware
    • Sarah Rodermund, Director of Field Service at Vivint
    • Erik Mikkelsen, Manager of Field Service Technology at Vivint