Advancing Service Together
Field Service is where cross-industry service, support, and customer success leaders come together to build world-class operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.Download Agenda
“Field Service is the number one conference to learn what’s happening in service today.”
US Country Service Manager
“Attending Field Service is critical to any organization looking to transform their field workforce.”
Head of Field Service
“The sense of community you’ll find at Field Service is unlike any other show.”
Field Operations Manager
“I’ve gained strategies that have helped us grow, and take us to the next level.”
National Service Manager
Our Speakers. Your Visionaries.
Our Speakers. Your Visionaries. They’re Brave. They’re Bold. They’re Innovative. And They’re All Speaking at Field Service.
President & CEO
Certified Aviation Services
High Wire Networks
SVP, Global Customer Service
SVP and General Manager, Service Operations
SVP, Global Services Delivery
VP – Digital Buildings Services
VP Customer Solutions
Vice President, Technical Service and Support
VP Service Technology
Comfort Systems USA
Senior Director – Service Delivery Applications
Field Service Director
Steele-Waseca Cooperative Electric
Why Field Service is Rated #1
Learn from the Largest Service Speaking Faculty in the World
With 110+ expert service organization speakers on board and 800+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!
The Biggest Payback on Your Time Out of Office
Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.
Your One-Stop Shop for Innovation
If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Palm Springs is THE place to be. Check out our Innovation Theatre and connect with 70+ exhibitors who can help you revamp your service business and become the service organization of the future.
All Major Players in One Place
Agenda At A Glance
Day 1 – Tuesday, November 16, 2021
Deep-Dive Workshop Day: Recovery & Growth – What the Future Holds for Service 2022 and Beyond
- Keynote: Outlook 2022: Service Resiliency in a Recovering Economy With a Very Different Landscape
- Fireside Chat: Maintaining an Innovative Mindset -- Expanding into New Business Segments and Other Business Opportunities Unearthed During the Pandemic
- Case Study: Envision the Future Based on Your Business — Then Apply the Right Tech Tools
- Deep Dive Workshops
Day 2 – Wednesday, November 17, 2021
Continuing to Explore New and Expanded Service by Leveraging Technology, Data and Knowledge
- Keynote: Outcome Based Service: How Achieving Good Outcomes Fast Advances Your Financial Interests
- Panel: Speed Wins: Accelerating Your Digital Transformation to Compete With Even Your Biggest Competitors
- Innovation Theatre In The Expo
- Track A: Mastering the Service Fundamentals
- Track B: Digital Acceleration
- Think Tank / 20 Years of Service VIP Networking & Discussion
Day 3 – Thursday, November 18, 2021
Change Management, Benchmarking, and Training and Recruitment Strategies to Solidify Current and Future Service Success
- Keynote: Contract Renewals & Monetization – Recouping Your Tech and People Investments
- Panel: Digital Mentoring & Knowledge Transfer: Using Technology to Link Retirees With Deep Knowledge and Experience With Young Recruits Learning the Ropes
- Case Study: KPIs for the New World Order: Driving Performance & Service Through Targeted and Effective Benchmarking
- Track A - Change Management & Recruitment and Training
- Track B - Performance Benchmarking & KPIs
One Of A Kind Audience
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.
Bring Your Team & Invite Field Service Friends
Field Service is in the business of people - connections, network building and stories. We love growing our strong community and we want you and your colleagues to be a part of it. Invite members of your team so you can double (and triple) up on your strategies for free!
"Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future.”
Service Field Engineer
"You’re really learning from the best-of-the-best. The information, advice, new connections and strategies I receive are priceless."
Field Service Manager
TONS OF TAKEAWAYS
" The opportunity to deep dive into topics and network in small groups helped me get so many takeaways."
Enterprise Architect/Technology Strategist
“Everyone is eager to learn from each other; there’s a real sense of community here that you don’t find at other events. I feel very inspired!
Vice President, Service Management