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Advancing Service Together

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

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“Field Service is the number one conference to learn what’s happening in service today.”

James Crowl
US Country Service Manager



“Attending Field Service is critical to any organization looking to transform their field workforce.”

Marc Coleman
Head of Field Service



“The sense of community you’ll find at Field Service is unlike any other show.”

Brad Meiners
Field Operations Manager



“I’ve gained strategies that have helped us grow, and take us to the next level.”

Shawn Weber
National Service Manager


Our Speakers. Your Visionaries.

Our Speakers. Your Visionaries. They’re Brave. They’re Bold. They’re Innovative. And They’re All Speaking at Field Service.

Paul Oliver

President & CEO
Certified Aviation Services

Charles Hughes

High Wire Networks

Ron Zielinski

SVP, Global Customer Service

Tim Spencer

SVP and General Manager, Service Operations
Bunn-O-Matic Corporation

Mike Adams

SVP, Global Services Delivery
NCR Corp

Ravichandra Kshirsagar

VP – Digital Buildings Services
Schneider Electric

Robert Pelz

VP Customer Solutions
Gojo Industries

Abby Ngampongsai

Vice President, Technical Service and Support
Exact Sciences

Joseph Lang

VP Service Technology
Comfort Systems USA

Randy Engalla

Senior Director – Service Delivery Applications
Baker Hughes

Lenny Cumberledge

Field Service Director
Gojo Industries

Syd Briggs

General Manager
Steele-Waseca Cooperative Electric

Why Field Service is Rated #1

Learn from the Largest Service Speaking Faculty in the World

With 110+ expert service organization speakers on board and 800+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!

The Biggest Payback on Your Time Out of Office

Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.

Your One-Stop Shop for Innovation

If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Palm Springs is THE place to be. Check out our Innovation Theatre and connect with 70+ exhibitors who can help you revamp your service business and become the service organization of the future.

All Major Players in One Place


Agenda At A Glance

Day 1 – Tuesday, November 16, 2021
Deep-Dive Workshop Day: Recovery & Growth – What the Future Holds for Service 2022 and Beyond

  • Keynote: Outlook 2022: Service Resiliency in a Recovering Economy With a Very Different Landscape
  • Fireside Chat: Maintaining an Innovative Mindset -- Expanding into New Business Segments and Other Business Opportunities Unearthed During the Pandemic
  • Case Study: Envision the Future Based on Your Business — Then Apply the Right Tech Tools
  • Deep Dive Workshops

Day 2 – Wednesday, November 17, 2021
Continuing to Explore New and Expanded Service by Leveraging Technology, Data and Knowledge

  • Keynote: Outcome Based Service: How Achieving Good Outcomes Fast Advances Your Financial Interests
  • Panel: Speed Wins: Accelerating Your Digital Transformation to Compete With Even Your Biggest Competitors
  • Innovation Theatre In The Expo
  • Track A: Mastering the Service Fundamentals
  • Track B: Digital Acceleration
  • Think Tank / 20 Years of Service VIP Networking & Discussion

Day 3 – Thursday, November 18, 2021
Change Management, Benchmarking, and Training and Recruitment Strategies to Solidify Current and Future Service Success

  • Keynote: Contract Renewals & Monetization – Recouping Your Tech and People Investments
  • Panel: Digital Mentoring & Knowledge Transfer: Using Technology to Link Retirees With Deep Knowledge and Experience With Young Recruits Learning the Ropes
  • Case Study: KPIs for the New World Order: Driving Performance & Service Through Targeted and Effective Benchmarking
  • Track A - Change Management & Recruitment and Training
  • Track B - Performance Benchmarking & KPIs

One Of A Kind Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.


Bring Your Team & Invite Field Service Friends

Field Service is in the business of people - connections, network building and stories. We love growing our strong community and we want you and your colleagues to be a part of it. Invite members of your team so you can double (and triple) up on your strategies for free!

Let's Connect & Create A Custom Experience


Hi, I’m Rachel, the Sponsorship Director for Field Service Palm Springs. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!


"Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future.”

Jarrett Williams
Service Field Engineer



"You’re really learning from the best-of-the-best. The information, advice, new connections and strategies I receive are priceless."

Kirsten Mathis
Field Service Manager



" The opportunity to deep dive into topics and network in small groups helped me get so many takeaways."

John Rygg
Enterprise Architect/Technology Strategist



“Everyone is eager to learn from each other; there’s a real sense of community here that you don’t find at other events. I feel very inspired!

David Douglas
Vice President, Service Management


Fall In Love With Palm Springs

November 16-18, 2021
JW Marriott, Palm Springs, CA

Our Sponsors: