Advancing Service Together

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

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“Field Service is the number one conference to learn what’s happening in service today.”

James Crowl
US Country Service Manager


“Attending Field Service is critical to any organization looking to transform their field workforce.”

Marc Coleman
Head of Field Service


“The sense of community you’ll find at Field Service is unlike any other show.”

Brad Meiners
Field Operations Manager


“I’ve gained strategies that have helped us grow, and take us to the next level.”

Shawn Weber
National Service Manager


Our Speakers. Your Visionaries.

They’re Brave. They’re Bold. They’re Innovative. And They’re All Speaking at Field Service.

A Unique Networking Experience

Break the ice, talk shop and create connections in our interactive learning formats.

Why Field Service is Rated #1

Learn from the Largest Service Speaking Faculty in the World

With 110+ expert service organization speakers on board and 800+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!

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The Biggest Payback on Your Time Out of Office

Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.

Join The Experience

Your One-Stop Shop for Innovation

If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Palm Springs is THE place to be. Check out our Innovation Theatre and connect with 70+ exhibitors who can help you revamp your service business and become the service organization of the future.

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All Major Players in One Place


Agenda At A Glance

TUE - Sept 29 
Deep-Dive Workshops

  • Keynote: Rethinking Field Service Fundamentals: Connecting Strategy, Teams and Evolving Customer Demands
  • Track A: Emerging Tech – Early Adopter Use Cases
  • Track B: Future-Proof Field Service – Optimizing Your Business for Success
  • Track C: Customer Experience – a New Form of Currency?
  • Track D: Who’s Got Talent? Empowering Field Service Workforce
  • Buffet Bash Reception

WED – Sept 30
Intelligent Field Service

  • Track A: Data-Driven Field Service
  • Track B: Customer Success
  • Track C: Network and Logistics Management
  • Track D: Field Service Conference Veterans – Roundtables
  • Innovation Theatre In The Expo
  • Field Service Awards Ceremony
  • 007 Party and Field Service Awards Winner Circle

THU – Oct 1 
Customer Advocacy

  • Track A: Disruptive Technology Adoption
  • Track B: Service Levels Optimization and Continuous Improvement
  • Track C: Talent and Change Management
  • Beer-Tasting Toolbox Talks
  • 20 Years Of Service Club Wine Tasting
  • Retro Party

FRI – Oct 2 
Employees Of The Future

  • Keynote: Workforce as a Service- Creating a Labor Cost Reductions and Improving Employee Engagement
  • Keynote: Global Training Best Practices
  • Panel: Best Practices for Remote and Cross-Cultural Team Management
  • Case Study: Hussmann’s Take on the Industry-Wide Technician Shortage
  • Panel: Best Practices for Remote and Cross-Cultural Team Management
  • Interactive Roundtables

Everyone is eager to share with and learn from each other; there’s a real sense of community here that you don’t find at other events. I feel very inspired!

David Douglas, Vice President, Service Management, Scientific Games

One Of A Kind Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.


Bring The Team

Companies are sending teams to Field Service in April to develop 
integrated strategies to achieve service excellence and drive profitability.


Service and
Support Teams

See into the future of Field Service

Demo The Tech That is Driving Service Innovation

Return to the Office Inspired and Armed with Immediate Action Items

Divide and Conquer Sessions Tracks for Maximum Learning

Collaborate On-Site for Total Strategic Alignment

Equip Your Team With Strategies for 2019 and Beyond

Save over 50% Per Person to Attend


We have created a cost-saving, simple and hassle-free package that confirms your companies’ entire group attendance in one simple transaction. This ensures your group stays in the same hotel and you also get a private meeting room during the conference. Register your team now and save thousands!

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.

Fall In Love With Palm Springs

Sept 29 - Oct 2, 2020
JW Marriott, Palm Springs, CA