April 21 - 24, 2020
JW Marriott Palm Desert Resort & Spa, CA
Conect & Learn, Faster
Connect and learn even faster at our onsite events. Every year we curate new experiences at Field Service to enhance your relationships and spark innovation outside of the session room.
April 21 at 6:15PM
Get your party on like Jimmy Buffett, and escape to Margaritaville! Experience custom shot glass engraving, cheeseburger/fish tacos food trucks, Land Shark beer tastings, beach ball beer pong, and of course a margarita flavor bar! Get your best Aloha shirt, and enjoy an unforgettable evening of fun!
April 22 at 9:40AM & 11:50AM | April 23 at 9:40AM
Grab a seat and some popcorn to learn about the latest innovations in service technology and solutions and how they are being leveraged by your peers and competitors. (2 10-minute previews)
Women in Service
April 22 at 12:50PM
Support other women in the service industry, build strong connections, and have fun at this private dinner just for the ladies.
April 22 at 1:50PM
Connect with top executives in a sales-free setting and benchmark your strategies and ideas on how to solve your toughest problems.
Field Service Awards
April 22 at 5:00PM
For the last three years, Field Service has been honoring the best of the best service organizations for extraordinary achievements, transformations, and team work. Meet the 2020 Field Service Best-In-Class Award winners at our Awards Ceremony.
April 22 at 5:30PM
With a live jazz performance and casino tables to match, this ultimate James Bond party is filled with fun cocktails and an ice luge wall to keep your drinks flowing all night!
20 Years of Service Tasting
April 23 at 5:00PM
Following the tradition established in 2015, service executives with over 20 years experience come together for an exceptional tasting of premium bourbon. By invite only.
April 23 at 5:00PM
Interactive small-group roundtable discussions. Pick the topics that are keeping you up at night. Through facilitated discussion you’ll tap into the collective expertise of 10 – 12 of your executive peers. Be in charge of what you learn and ask the questions you want answered, plus inspire others with your own successes.
Field Service Steps Challenge
April 21 at 10:00am - April 23 at 12:00pm
Participate in some friendly competition amongst your peers and work your way up the leaderboard to win prizes. Participants can track their steps using their own personal Fitbit, Apple Watch, Garmin, or the built-in step trackers on their smart devices. All participants that are in the Final Top 10 of the cumulative leaderboard will be in a drawing for three Grand Prize Giveaways! Plus all participants to reach 40K steps will be in a drawing for one additional Giveaway! Challenge prize winners will be announced on April 23 at the PM Break in the Expo.