Aaron Salow

Founder & CEO XOi Technologies

Aaron Salow, Founder and CEO of XOi, launched his Nashville-based business to help field service companies overcome a formidable challenge facing their industry: a glaring shortage of skilled workers. Blue collar work has marked Aaron’s entire personal and professional life, instilling in him a passion for the hard-working people in the field service industry and the importance of them in our everyday lives. It was this passion that led him to build a modern, AI-based technology solution that transforms the way these companies do business and service their customers.

Growing up on his family’s farm and within their manufacturing business, Aaron was no stranger to the hard work required in blue-collar industries. Something that struck him in particular, though, was the fact that many of the brilliant people he worked with were nearing retirement age and either still destroying their bodies with field work — or being forced to retire early because they couldn’t keep up with the physical demand.

It was these experiences that begged the question that drives XOi to this day: How can we use technology to disrupt industry trends, solve real problems for field service companies, and serve the technician with a digital tool that will actually help them improve their skills?

Now, in the midst of transformational change in the world of technology, XOi’s mission to serve the technician remains steadfast. By unlocking all of the potential of technicians — earning their trust and respect with tools that empower their work ethic — a world of opportunity opens up for the entire field service ecosystem. At scale, when you focus technology on the needs of the technician, it impacts everything — from how equipment is built to how it's serviced.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:10 PM Chair Remarks

2:20 PM PANEL: Using Data to Get to More Predictive and Proactive Service

Field service organizations are increasingly turning to data-driven strategies to stay ahead of the curve. This panel session brings together industry leaders and data experts to explore how companies can harness the power of data to transform their service operations from reactive to predictive and proactive.

Attendees will gain insights into:

Best practices for transitioning from reactive to predictive service models
Technologies and tools that enable advanced data analytics in field service
Techniques for turning data insights into actionable service strategies
Methods for measuring the impact of predictive and proactive service on customer satisfaction and operational efficiency
Strategies for upskilling teams to effectively use data in their daily operations

Join us for an enlightening discussion that will equip you with the knowledge and strategies needed to leverage data for more predictive and proactive service.

5:00 PM PANEL: How AI Can Help Achieve Key Service Metrics and Expand Your Service Offerings

Artificial Intelligence (AI) is revolutionizing the field service industry by enabling organizations to optimize operations, improve customer experiences, and unlock new revenue streams. We will discuss:

Predictive Maintenance: Using AI to predict equipment failures and schedule preventive maintenance, reducing downtime and improving overall equipment reliability.
Intelligent Routing: Optimizing technician routes and schedules based on real-time factors such as traffic conditions, customer priorities, and technician skills.
Natural Language Processing (NLP): Enhancing customer interactions through AI-powered chatbots and virtual assistants, providing instant support and improving customer satisfaction.
Computer Vision: Utilizing AI to analyze visual data, such as images and videos, for tasks like remote diagnostics, asset inspection, and quality control.

Check out the incredible speaker line-up to see who will be joining Aaron.

Download The Latest Agenda