Adam Gloss

SVP, Service McKinstry

For almost 20 years, Adam Gloss has provided leadership in the built environment with companies including Johnson Controls and Comfort Systems USA. As Vice President at McKinstry, Adam leads their Service Division, where he is bringing innovative approaches to facility operations and maintenance to market, helping solve the cost, carbon and labor crisis in commercial facilities. Adam has been a featured speaker for BOMA, Air Conditioning Contractors of America (ACCA), Efficiency First, and other organizations. He was a founding member of the Advisory Committee for the ACCA Building Performance Council and has been a contributor to the HVAC/R News, BUILDINGS magazine and podcasts, and more.

TUE, May 7: Tech and Service Innovation

9:25 AM OPENING KEYNOTE But What About the People? The Human Element in a Fast-Changing Technology-Driven World

Change is happening faster than ever, becoming near constant. While self-service, remote service and AI are creating new service pathways, and the future of service will look very different, the human element is still critical. Talent is our most valuable resource and our biggest challenge.

Now, more than ever, leaders need to help their people navigate change to avoid fatigue and burnout. At the same time, they must overcome today’s labor challenges, finding larger and more diverse talent pools, and create inclusive cultures to capitalize on the strengths their people bring and to ensure retention.

Join us, as we discuss these challenges, and how leadership skills and people-strategy must evolve to ensure success. Adam will share specific tactics McKinstry is using to find success in growing its field service teams, increasing retention and amplifying the impact of its people as the company navigates today’s rapidly changing technology landscape.

Check out the incredible speaker line-up to see who will be joining Adam.

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