Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Alvaro Pombo, CEO and Founder at ProntoForms
ProntoForms Logo

Alvaro Pombo


CEO and Founder
ProntoForms

Check out the incredible speaker line-up to see who will be joining Alvaro.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, April 21st, 2020


8:45 AM Panel: The Outcomes-Based Service Conversation: Adjusting Mindset, Culture, Processes, and Pricing

In today’s competitive marketplace, great companies are no longer just product or service companies; they’re great experience companies. In order to deliver a holistic experience to existing clients and develop value-packed service offerings for prospective customers, leading organizations are shifting to the outcomes-based service model, entailing a complex process of internal organization and cultural change. 

Our expert panelists are joining us to share their change management insights and recommendations on how to set your service business for success. Key takeaways include:
 
-Leading and influencing a cultural shift within your organization 
-Ensuring your IoT capabilities and data are up to par to support an outcomes-based service model
-How to get your customers on board with the shared risk/reward and pricing of this service model
-Exploring industry benchmarks and 5-year plans for outcome-based service

12:05 PM Workshop D2: Macrotrends from the Front Line of Field Service

Field service is changing. Integrated technology is becoming more sophisticated and predictive, while field technicians are now seen as the first line of defense for customer satisfaction and experience. 

Join ProntoForms’ CEO Alvaro Pombo and Community Manager Danika Weiss as they chat with leading field service companies about how to arm organizations with the tools to stay agile towards these macrotrends.