Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Aly Pinder Jr., Program Director, Service Innovation & Connected Products at IDC Manufacturing Insights
IDC Manufacturing Insights Logo

Aly Pinder Jr.


Program Director, Service Innovation & Connected Products
IDC Manufacturing Insights

Check out the incredible speaker line-up to see who will be joining Aly.

Download The Latest Agenda

Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, April 24th, 2020


10:40 AM Interactive Roundtables

1. Augmented Reality: Successes and Practical Applications
  • James Crowl, Americas Service Manager, Energy Industries, ABB

2. Transferring Tribal Knowledge
  • Steve Mays, Vice President and General Manager, Reynolds Machinery

3. Innovation Driven by Technicians
  • Aly Pinder, Program Director, Service Innovation and Connected Products, ICD Manufacturing Insights

4. Crisis Management: Your FSE Quits Without Notice, Now What?
  • Dario Samarzija, Head of Support, EMEA, Alfresco

5. Incentivizing the Millennial Workforce
  • Clifford Gardner, Area Service Manager, NAS, Field Service & Support, Fresenius Kabi