Innovation. Transformation. Disruption. We Are Field Service.

Our History

For 20 years, Field Service has become the must attend conference for service executives. From early IoT concepts to AI, Field Service is where innovative ideas spread and future strategies are created. Today, Field Service is a global event, with major conferences in Palm Springs, Amelia Island, San Diego, Amsterdam, and Singapore.

Targeted, Unique Content.

Since 2003, the top service and support minds have gathered in Palm Springs in April for our flagship Field Service conference. With forward-looking content and unique session formats that ensure you learn and network most effectively, Field Service is designed to help you achieve service excellence and drive profitability.

Whatever your pain point, we’ve got you covered. Our topics cover every area impacting your business – service revenue, preventative services, connected devices and IoT, customer experience, remote diagnostics, global service, parts management, knowledge management, training and development, workforce management, mobility, help desk support, and a lot more.

A Community of Service & Support Executives

Arrive as an attendee, and leave as part of the community. Field Service takes the boringness out of networking and provides you with the fun stuff. California wine country tastings? Private chef tastings? Acrobatics? We got it all - infamous receptions that you don't want to miss.

Meeting the Decision Makers

Our sponsorship packages come in all shapes and sizes. With limited vendor participation, Field Service makes it easy for you to get business done. It won't feel like a stuffy tradeshow, because it isn't one. Field Service is proud of its industry-unprecedented 60% service & support executive rate - In fact, we're the industry's only event that brings more buyers than sellers.

A Gorgeous Location

We're located in beautiful Southern California in Palm Springs. Surrounded by modern architecture, spas and world class golf courses, Field Service is held at the JW Marriott Desert Springs Resort & Spa.