Andy Kaszycki

Senior Director – Network & Field Operations NorthwesTel

Andy Kaszycki is the Senior Director of Network and Field Operations for Northwestel, a telecommunications company in and of Canada’s Far North. Operating in some of Canada’s most remote places and harshest climates, Andy’s teams deliver network and field service solutions in an operating territory that includes 97 communities, spanning almost 33% of Canada’s geography. The vast yet sparsely populated operating area has given Andy unique insight into field service delivery in remote locations, network operations resiliency measures, and how to overcome technical workforce recruitment challenges. During his 35+ year career at Northwestel and Bell Canada, Andy has held varied senior leadership positions in Operations, Business Development and Program Management. Andy has also served four years as a Director on the Whitehorse Chamber of Commerce Board of Directors.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

4:40 PM POINT:COUNTERPOINT Home Grown Solutions vs. External Tech Solutions: What’s the Right Path?

Technology plays a crucial role in optimizing operations and improving customer satisfaction. When considering technology, organizations often face the decision of developing their own solutions (homegrown) or adopting external, off-the-shelf products. This session will explore the advantages and disadvantages of both approaches, helping you determine the best path for your organization.

We will also discuss a discuss a Hybrid approach, which combines homegrown and external solutions to leverage the strengths of both, as well as these key considerations:

Organization size and resources
Project scope and complexity
Time-to-market requirements
Long-term scalability and maintainability

By attending this session, you will gain a clear understanding of the factors to consider when choosing between homegrown and external tech solutions, enabling you to make informed decisions that align with your organization's goals and priorities.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

11:40 AM MASTERMIND TOPICAL DISCUSSION Attracting Gen Z to the Service Trades, But How?

Check out the incredible speaker line-up to see who will be joining Andy.

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