Annette Franz is founder and CEO of CX Journey Inc. She's
got 25 years of experience in both helping companies understand their employees
and customers and identifying what drives retention, satisfaction, engagement,
and the overall experience - so that, together, you can design a better
experience for all constituents.
Annette was named one of “The 100 Most Influential Tech
Women on Twitter” by Business Insider and is regularly recognized by companies
around the world as a top influencer in Customer Experience. She co-hosts the
weekly #CXChat on Twitter, serves as an executive officer on the Board of Directors
of the Customer Experience Professionals Association (CXPA), mentors other
professionals in this field to help them advance their careers, and is a
speaker and an avid writer; you can find her work not only on her own blog but
also in Forbes, Business2Community, CustomerThink, Quality Digest, APICS
Magazine, and more. She is a Certified Customer Experience Professional (CCXP).
She is also an official member of the Forbes Coaches Council, an
invitation-only community for successful business and career coaches. Members
are selected based on their depth and diversity of experience.
Check out the incredible speaker line-up to see who will be joining Annette.
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