Ben Vollmer | Field Service Palm Springs

Field Service Palm Springs 2025

April 22 - 24, 2025

JW Marriott Desert Springs, Palm Springs, CA

Ben Vollmer

Director, Power Factory - Growth & Product Leader RSM

Ben has extensive experience in consulting, sales, product development, and product management across various industries and markets. He joined RSM in March of 2024 to lead Growth and Product for the RSM Power Factory. Prior to RSM, he was the IFS Senior Vice President of Product Management where he lead a global team of product managers, designers, and engineers to deliver innovative and customer-centric solutions for enterprise service management.

Prior to IFS, he spent more than 16 years at Microsoft, where he held leadership roles in the Dynamics 365 business unit. He was instrumental in shaping and executing the commercialization strategy for Dynamics 365 Field Service, a cloud-based solution that enables organizations to digitally transform their field service operations. He also worked with partners, customers, and internal teams to identify and address key market opportunities, challenges, and trends. Additionally, he contributed to the successful launch and expansion of the first national Microsoft Business Applications partner, ePartners, where he led national and international solution consulting efforts and established new offices and practices.

His passions are to help organizations optimize their service, people, process, and technology in harmony. He is a pragmatic product leader who focuses on aligning product direction with customer objectives and outcomes. He has a deep expertise in Enterprise Business Applications, as well as a broad knowledge of emerging technologies. He relishes tackling complex problems and collaborating with diverse and talented teams to create value for customers and stakeholders.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:20 PM PANEL: Using Data to Get to More Predictive and Proactive Service

Field service organizations are increasingly turning to data-driven strategies to stay ahead of the curve. This panel session brings together industry leaders and data experts to explore how companies can harness the power of data to transform their service operations from reactive to predictive and proactive.

Attendees will gain insights into:

  • Best practices for transitioning from reactive to predictive service models
  • Technologies and tools that enable advanced data analytics in field service
  • Techniques for turning data insights into actionable service strategies
  • Methods for measuring the impact of predictive and proactive service on customer satisfaction and operational efficiency
  • Strategies for upskilling teams to effectively use data in their daily operations

Join us for an enlightening discussion that will equip you with the knowledge and strategies needed to leverage data for more predictive and proactive service.

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda