Brendan O'Malley

TABLE 1 – Mastering the Rule of Threes: How It Can Help You Solve Almost Any Service Challenge – Moderated by Brendan O'Malley, Field Service Engineering, Customer Sustainment and Support, Northrop Grumman Autonomous Systems

TABLE 2 – Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free – Moderated by Brandon Simon, Director of Aftermarket Sales & Field Support, Crown Equipment, and

Collin Rush, Director, InfoLink Customer Support, Crown Equipment

TABLE 3 - Safety and Service Redesign that Drives Team Transformation and Technician Retention -- Moderated by Jennifer Dye, Regional Director, Power Services, West, Schneider Electric 

TABLE 4 - Global Service Standardization: Ensuring Consistency Across Borders 

TABLE 5 – Depot Repair: How to Most Effectively Manage Your Customer’s Return-to-Base Repairs 

TABLE 6 - Overcoming Process Inertia: Strategies for Continuous Improvement in Field Service