Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue
Wednesday, April 22nd, 2020
In modern field service, advanced technology is a constant and a must -- that’s just how business is done today. However, many service organizations are still in the process of transitioning to high-tech capabilities and upgrading their field service management software, which is not an easy task at hand.
If this sounds like your status quo, Bruce Levitt’s case study might help you understand what to look out for throughout the cycle of tech upgrades, how to ensure timely delivery on all set goals and KPIs, as well as avoid interruptions in your service levels while you are in the transitional phase. Key takeaways include:
-Evaluating FSM options that can help you achieve the goal of inventory reduction and improved service levels
-Preparing your team for the transition to a new system and tying up all loose ends
-Learning from mistakes - practical recommendations on hands-on management of a new software roll-out and planning for the unplanned