Despite supply chains stabilizing post-pandemic, shifting trade policies and materials shortages are keeping service organizations on their toes, managing constant uncertainty is the new norm. The question is no longer how to prevent chaos, but how to adapt to it. This panel brings together OEMs and third-party service providers to discuss how they are building flexibility into their parts and repair strategies to minimize downtime, reduce waste and ensure continuity. Learn how to make smarter decisions about what to stock, when to rebuild, and how to use digital tools to turn unpredictability into a manageable variable.

Panelists will discuss how to:

• Build agility into your parts and repair strategies to minimize the impact of disruptions
• Balance rebuilding or refurbishing older equipment with stocking new parts to maintain uptime
• Use predictive tools to anticipate needs and avoid overstocking or shortages
• Strengthen cross-functional collaboration to keep service teams aligned when supply chains aren’t 

Talent recruitment is only half the battle, keeping them is just as critical. With high turnover rates, rising burnout, and growing skills gaps, organizations must rethink how they support, develop, and retain their frontline workforce. Join this interactive, facilitated discussion to learn how service leaders can build a culture of retention by addressing the real reasons people leave, and creating pathways for them to stay.

Room Leader - Bruce Nelson, Vice President, Strategic Initiatives, HYTEC

Table 1 Facilitator

Ryan Wilson, Vice President, Service, DSL Ltd. Innovative Foodservice Solutions

Table 2 Facilitator

Ecudemio Gutierrez, Director, Safety, DC Water

Table 3 Facilitator

Table 4 Facilitator