Chris Dickerson

VP, Service Planning & Logistics Nokia

Chris is the VP of Service Planning & Logistics at Nokia (Nokia recently acquired Infinera). In this role he led a team that leaned into process and data to transform the spare part management and delivery that drove bookings, revenue and increased Customer satisfaction. He has prior experience in Service Business Operations, Spares Planning and SLA Sales. He has lived and worked in the US, Ireland and Singapore.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

11:50 AM AI ADVISORY LAB SHOWCASE

Case Study 1 - AI-Driven Decision Intelligence for Optimized Field Service Productivity and Efficiency 

Ashok Kartham, Founder & CEO, Circuitry.ai

Join Circuitry.ai for a compelling case study on how Takeuchi, a global equipment manufacturer, harnessed AI-powered service advisors, analysts and agents to elevate decision-making across the service lifecycle.

Discover how AI transforms field service operations by:

Enhancing Productivity: Empowering technicians with AI-driven diagnostics, service procedures, and parts recommendations for faster, more effective job completion.
Delivering Precise Insights: Integrating service knowledge and product lifecycle data to provide accurate, real-time guidance.
Maximizing Efficiency: Reducing manual workload with AI-powered advisors that handle the majority of service and support requests autonomously.
Improving Product Quality: Detecting and addressing emerging quality issues with predictive AI analytics.
Automating Service Fulfillment: Streamlining parts demand, warranty processing, and service data analysis with Agentic AI-driven automation.

Join us to explore how AI-powered decision intelligence is reshaping the future of field service!

Case Study 2 -- Predictive Support and Escalation Prevention: The Nokia-Ascendo.AI Partnership

Chris Dickerson, VP, Service Planning & Logistics, Nokia

Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI

Discover how Nokia's optical networking business has revolutionized customer support with advanced data analytics and AI agents from

Ascendo.AI. This collaboration has enabled predictive support, improved SLA and avoided escalations by 80%. Nokia will share how

Ascendo AI is used to optimize spare parts, proactively avoid escalations, efficient customer inquiry resolution and creation of new

knowledge content.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

3:20 PM CASE STUDY: Global Harmonization of Spare Parts Pricing to Maximize Profit

Discover how a multinational field service organization successfully harmonized spare parts pricing across its global operations, leading to significant profit maximization.

This case study will delve into the challenges faced, the strategies implemented, and the tangible benefits achieved.

Understand global pricing dynamics and the complexities of pricing spare parts in different regions, considering factors such as currency fluctuations, local regulations, and competitive landscapes.
Data-driven pricing analysis to identify pricing inefficiencies, uncover hidden profit opportunities, and establish a data-driven pricing foundation.
The importance of global pricing standardization to ensuring consistency and fairness.
Address regional variations while maintaining global pricing alignment, balancing standardization with customization.
Explore the role of technology in streamlining pricing processes, enabling real-time data analysis, and facilitating global price management.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

1:00 PM AI ADVISORY LAB

Come get your most burning AI questions answered in private 15-minute sessions with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy. Pre-event sign-up is strongly encouraged to guarantee your spot!

AI ADVISORY STATIONS & USE CASES

Station #1 – CIRCUITRY.AI

USE CASES - Efficiency, Productivity, Automated Service Fulfillment

Ashok Kartham, Founder & CEO, Circuitry.ai

Station #2 – ASCENDO.AI

USE CASES: Predictive Support and Escalation Prevention

Chris Dickerson, VP, Service Planning & Logistics, Nokia

Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI

Station 3 – Netradyne

USE CASES: Driver Behavior Tracking and Coaching, Route Optimization and Enhanced Fleet Profitability

Adam Kahn, Chief Strategy Officer, Netradyne

Station 4 – Neuron7.ai

USE CASES: Intelligent Search, AI-Guided Resolution, Knowledge Creation

Stephan Gelinas, VP & General Manager, Global Services, Ciena

Niken Patel, CEO & Founder, Neuron 7.ai

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda