Chris Dickerson

VP, Service Planning & Logistics Nokia

Chris is the VP of Service Planning & Logistics at Nokia (Nokia recently acquired Infinera). In this role he led a team that leaned into process and data to transform the spare part management and delivery that drove bookings, revenue and increased Customer satisfaction. He has prior experience in Service Business Operations, Spares Planning and SLA Sales. He has lived and worked in the US, Ireland and Singapore.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

11:50 AM AI ADVISORY LAB SHOWCASE

Case Study 1 - Circuitry.ai

Case Study 2 -- Predictive Support and Escalation Prevention: The Nokia-Ascendo.AI Partnership

Chris Dickerson, VP, Service Planning & Logistics, Nokia

Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

3:20 PM CASE STUDY: Global Harmonization of Spare Parts Pricing to Maximize Profit

Discover how a multinational field service organization successfully harmonized spare parts pricing across its global operations, leading to significant profit maximization.

This case study will delve into the challenges faced, the strategies implemented, and the tangible benefits achieved.

Understand global pricing dynamics and the complexities of pricing spare parts in different regions, considering factors such as currency fluctuations, local regulations, and competitive landscapes.
Data-driven pricing analysis to identify pricing inefficiencies, uncover hidden profit opportunities, and establish a data-driven pricing foundation.
The importance of global pricing standardization to ensuring consistency and fairness.
Address regional variations while maintaining global pricing alignment, balancing standardization with customization.
Explore the role of technology in streamlining pricing processes, enabling real-time data analysis, and facilitating global price management.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

1:00 PM AI ADVISORY LAB

Come get your most burning AI questions and concerns answered in private session with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy.

Come to this session and meetings with one or two burning questions you want answered during these 15-minute meetings.

How it will work:

There will be 4 tables/stations, each featuring different use cases
Each partner grouping will have given a quick 10-minute presentation before this lab, explaining their use case and preliminary results and learning to help you make your selection as to which group you want to sign up to meet with.
During lunch, sign up for the station of your choosing (1 appointment per person/company)
At your appointment time, pose your questions to the AI experts and get focused and concrete feedback and advice about how best to proceed on your AI journey.

AI ADVISORY STATIONS & USE CASES

Station #1 – CIRCUITRY.AI

USE CASES - Efficiency, Productivity, Automated Service Fulfillment

Ashok Kartham, Founder & CEO, Circuitry.ai

Station #2 – ASCENDO.AI

USE CASES: Predictive Support and Escalation Prevention

Chris Dickerson, VP, Service Planning & Logistics, Nokia

Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda