April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
Chris is the VP of Service Planning & Logistics at Nokia (Nokia recently acquired Infinera). In this role he led a team that leaned into process and data to transform the spare part management and delivery that drove bookings, revenue and increased Customer satisfaction. He has prior experience in Service Business Operations, Spares Planning and SLA Sales. He has lived and worked in the US, Ireland and Singapore.
Case Study 1 - AI-Driven Decision Intelligence for Optimized Field Service Productivity and Efficiency
Ashok Kartham, Founder & CEO, Circuitry.ai
Join Circuitry.ai for a compelling case study on how Takeuchi, a global equipment manufacturer, harnessed AI-powered service advisors, analysts and agents to elevate decision-making across the service lifecycle.
Discover how AI transforms field service operations by:
Join us to explore how AI-powered decision intelligence is reshaping the future of field service!
Case Study 2 -- Predictive Support and Escalation Prevention: The Nokia-Ascendo.AI Partnership
Chris Dickerson, VP, Service Planning & Logistics, Nokia
Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI
Discover how Nokia's optical networking business has revolutionized customer support with advanced data analytics and AI agents from
Ascendo.AI. This collaboration has enabled predictive support, improved SLA and avoided escalations by 80%. Nokia will share how
Ascendo AI is used to optimize spare parts, proactively avoid escalations, efficient customer inquiry resolution and creation of new
knowledge content.
Discover how a multinational field service organization successfully harmonized spare parts pricing across its global operations, leading to significant profit maximization.
This case study will delve into the challenges faced, the strategies implemented, and the tangible benefits achieved.
Come get your most burning AI questions answered in private 15-minute sessions with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy. Pre-event sign-up is strongly encouraged to guarantee your spot!
AI ADVISORY STATIONS & USE CASES
Station #1 – CIRCUITRY.AI
USE CASES - Efficiency, Productivity, Automated Service Fulfillment
Ashok Kartham, Founder & CEO, Circuitry.ai
Station #2 – ASCENDO.AI
USE CASES: Predictive Support and Escalation Prevention
Chris Dickerson, VP, Service Planning & Logistics, Nokia
Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI
Station 3 – Netradyne
USE CASES: Driver Behavior Tracking and Coaching, Route Optimization and Enhanced Fleet Profitability
Adam Kahn, Chief Strategy Officer, Netradyne
Station 4 – Neuron7.ai
USE CASES: Intelligent Search, AI-Guided Resolution, Knowledge Creation
Stephan Gelinas, VP & General Manager, Global Services, Ciena
Niken Patel, CEO & Founder, Neuron 7.ai
Check out the incredible speaker line-up to see who will be joining Chris.
Download The Latest Agenda