Christopher Battles

AI agents can be daunting, but they don't have to be. Learn from experts on how to get started with incorporating agents into your field service operations with steps on topics such as: 

• Identifying the best first use case 
• Getting the buy-in of leadership and end users 
• Expanding from assistive to agentic 

Companies that are not bringing AI agents into every corner of their field service operations are missing revenue, cost savings, proven customer and employee satisfaction lifts, and ultimately --  a technology that acts as a workforce multiplier. Agents are capable today of augmenting your highly skilled teams and optimizing service delivery to put customers at the center. In this conversation, learn how to:

• Get started today with autonomous scheduling
• Embrace agentic field operations early and improve efficiency by 30%
• Restructure your business strategy to include AI agents

(One 40-minute session)

Table #1 - Prioritizing Agents for Field Service Teams – Moderated by Michael Gonazlez, VP, Product Management, Salesforce; and Chris Battles, SVP, Product Management, Field Service, Salesforce 

Table #2 - Future of Field Service – Moderated by Tim McDougal, Excellence Leader, Deloitte Consulting; Eric Kaes, Field Service Leader, Deloitte Consulting  

Table #3 - Leveraging Gen AI to Deliver Enhanced Service and Field Service -- Moderated by Bill Donlan, CEO, Astound Digital; and Wes Garlok, Director, Salesforce Technical Architect, Astound Digital  

Table #4 - Integrating Service with ERP and Enterprise Systems to Drive Service Excellence – Moderated by Amit Venugopal, Managing Director, VASS US & Canada; and Jayesh Shah, Vice President of IT, Interior Logic Group