Christopher Battles | Field Service Next West

Christopher Battles

Christopher Battles

SVP, Product Management, Salesforce Field Service Salesforce
Christopher Battles

Tuesday, April 7, 2026

1:55 PM Track D: Proactive Maintenance, Predictable Revenue: From Uptime to Upsell

Field service is becoming a revenue driver, but only for teams that can move beyond reactive break-fix. By connecting the full asset lifecycle, organizations can deliver proactive service, monetize SLAs, and grow customer lifetime value.

This session highlights how to shift your focus from product margin to subscription margin, streamline work order estimation and quoting in the field, and give mobile techs the service contract visibility they need to generate new revenue opportunities. Learn how modern field operations can unlock recurring revenue and deliver more profitable service outcomes. 

Check out the incredible speaker line-up to see who will be joining Christopher.

Download The Latest Agenda