Collin Rush

Field service organizations are increasingly turning to data-driven strategies to stay ahead of the curve. This panel session brings together industry leaders and data experts to explore how companies can harness the power of data to transform their service operations from reactive to predictive and proactive.

Attendees will gain insights into:

• Best practices for transitioning from reactive to predictive service models
• Technologies and tools that enable advanced data analytics in field service
• Techniques for turning data insights into actionable service strategies
• Methods for measuring the impact of predictive and proactive service on customer satisfaction and operational efficiency
• Strategies for upskilling teams to effectively use data in their daily operations

Join us for an enlightening discussion that will equip you with the knowledge and strategies needed to leverage data for more predictive and proactive service.

TABLE 1 – Mastering the Rule of Threes: How It Can Help You Solve Almost Any Service Challenge – Moderated by Brendan O'Malley, Field Service Engineering, Customer Sustainment and Support, Northrop Grumman Autonomous Systems

TABLE 2 – Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free – Moderated by Brandon Simon, Director of Aftermarket Sales & Field Support, Crown Equipment, and

Collin Rush, Director, InfoLink Customer Support, Crown Equipment

TABLE 3 - Shift Left: Increasing the Efficiency and Speed to Resolution Using Self-Service Best Practices

TABLE 4 - Learning from Failure: Building Resilience in Field Service Management

TABLE 5 - Global Service Standardization: Ensuring Consistency Across Borders