Curtis Hill

Senior Vice President, Customer Assurance Cisco

Curt Hill is the Senior Vice President of Customer Assurance at Cisco, leading a global services organization that serves as the customer’s ultimate advocate. His teams resolve critical customer issues, analyze systemic product and service issues to provide learnings and improvement recommendations, and develop programs to enhance overall customer experience based on data, insights, and input from listening channels. Curt’s organization also plays a key role in leading company-wide initiatives in the areas of co-development between support and engineering and go-to-market service readiness. He is the executive sponsor for several of Cisco’s top customer accounts.

With more than 20 years of leadership experience and deep technical knowledge, Curt is adept at anticipating problems, averting crisis situations, and developing creative solutions to resolve issues and exceed customer expectations. He joined Cisco in 1995 as a customer support engineer and went on to lead several global technical support organizations across multiple geographies. Under his leadership, these teams developed and launched new support models and introduced new services to improve delivery performance for Cisco’s global service provider and enterprise customers.

As an active participant in inclusion and collaboration initiatives within Cisco and in the industry, Curt is a member of the National Center for Women & Information Technology (NCWIT) Workforce Alliance program and has provided job shadowing opportunities through Cisco’s Connected Women program. Before joining Cisco, he held positions with Hewlett-Packard, Novell, and AT&T.

Curt holds a master’s degree in computer science and a bachelor’s degree in business administration from the University of Phoenix. He is a Cisco Certified Internetwork Expert, a Certified Novell Engineer, and participates in numerous industry organizations, including Service Support Professionals Association (SSPA), Technical Services Industry Association (TSIA), and Field Services. A frequent keynote speaker, he has shared his insights and passion for customer advocacy at the Chief Service Officers (CSO) Summit, International Quality and Productivity Centre Exchange, Interlog, Supply Chain Brain, TSIA, Field Workforce Optimization Summit, Field Services conferences, and many other events.