April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
While TikTok and other social media platforms can help reach Gen Z, what’s the right messaging to get them to consider service as a career? What other methods are you using to attract this important cohort of the future? Part of the discussion will include Q&A with a Gen Z engineering student, Nate Dodge, who is exploring his career options.
Table 1 Facilitator - Andy Kaszyucki, Senior Director, Network & Field Operations, Northwestel
Table 2 Facilitator - George Roberts-Smith, Group CEO, MCTF
Table 3 Facilitator – Dave Hartley, VP Customer Care, Translogic, a SwissLog Healthcare company
Table 4 Facilitator - Jon Kent, Director, Field Service Transformation, USIC
The era of one-size-fits-all service is over. Today's customers demand personalized experiences that address their specific needs and context. This dynamic panel discussion will explore how leading organizations are leveraging data and technology to deliver the right service, at the right time, to the right customer.
This session will delve into the practical applications of these key concepts, including:
Our expert panel will share real-world examples, best practices, and actionable strategies for implementing personalized and contextualized service offerings. This session is a must-attend for field service leaders looking to elevate their customer experience and drive business growth.
Check out the incredible speaker line-up to see who will be joining Dave.
Download The Latest Agenda