David Bishop

Managing Director Twin Bishop Strategies

David has a strong leadership background in P&L management, sales, marketing, and operations – including domestic and international experience in industrial, commercial, healthcare, education, government, and institutional facility service markets. He has a proven history of creating service offerings, driving double digit revenue growth, improving bottom line by acquiring/integrating bolt-on companies, and implementing innovative process improvements across the businesses he has managed. During his successful 30-year tenure at Johnson Controls in Atlanta and Milwaukee, David held six leadership positions with progressive increased responsibilities including leading service operations and innovation for North America. Previously, he served as President – Service Division of Servidyne, Inc based in Los Angeles and Atlanta. As President, he co-wrote the business plan that was instrumental in selling the national HVAC/Chiller service business to Johnson Controls. He is an inspirational, purposeful leader who combines business and technical expertise to lead his teams to exceed their goals consistently. David received his BSBA in finance from Auburn University and completed Executive Education courses in finance, mergers, acquisitions, analysis, planning & control at the University of Michigan, and Northwestern University.

Tue, April 22: Day 1 - Deep-Dive Workshop Day - The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

5:05 PM Mastermind Topical Discussion - Lifecycle Management and Customization: Tailoring Service from Cradle to Grave

Join us for a forward-thinking and facilitated topical discussion about Lifecycle Management and preparing your service organizations for what’s next!

Room Leader -- David Bishop, Managing Partner, Twin Bishop Strategies

Table 1 Facilitator – Ira Busman, VP Customer Service, Okuma

Table 2 Facilitator - Steve Sliter, President, Commercial Parts & Service, and CFESA

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

2:10 PM Chair Remarks

2:20 PM PANEL: Multiplatform Hell: Doesn't Anyone Have a Turnkey, Integrated Platform for Easy Plug & Play?

Service organizations often find themselves grappling with a dizzying array of disparate systems and platforms. This panel explores the challenges of multiplatform environments and the quest for a seamless, integrated solution.

Key takeaways for attendees include:

Practical strategies for simplifying complex technology ecosystems
Tips for overcoming common integration challenges and pitfalls
Methods for calculating the true cost and ROI of platform consolidation
Approaches to change management when transitioning to a more integrated environment
Future trends in platform integration and what to expect from next-generation solutions

This session is designed for field service leaders and IT professionals who are frustrated with the complexities of managing multiple platforms and are seeking more streamlined, efficient solutions. Whether you're considering a major system overhaul or looking for ways to better integrate your existing tools, this panel will provide valuable insights to help navigate the path towards a more cohesive technology landscape.

Discover if the turnkey, plug-and-play solution you've been dreaming of is within reach or learn how to make the best of your current multiplatform reality.

5:00 PM PANEL: Efficiencies, Efficiencies, Efficiencies: Driving Technician Technology Utilization for Measurable Results

Maximizing technician efficiency is essential for improving customer satisfaction, reducing costs and driving business growth. We will explore
Technology Adoption: Overcoming barriers to technology adoption and encouraging technicians to embrace digital tools and solutions.
Training and Support: Providing comprehensive training and ongoing support to ensure technicians are equipped to effectively use technology.
Incentivizing Technology Use: Implementing incentives and rewards to encourage technicians to utilize technology and achieve desired outcomes.
Measuring and Tracking Results: Establishing key performance indicators (KPIs) to measure the impact of technology utilization on efficiency, productivity, and customer satisfaction.
Continuous Improvement: Fostering a culture of continuous improvement and innovation to drive ongoing optimization of technology usage.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

10:00 AM Mastermind Topical Discussion - Customer Journey Mapping: How Will and Should This Change Over the Next 5 Years?

Join us for a thought provoking facilitated discussion with your peers about streamlining the customer journey for a frictionless experience.

Room Facilitator -- David Bishop, Managing Partner, Twin Bishop Strategies

Table 1 Leader – Jennifer Dye, Regional Director, Power Services, West, Schneider Electric

Table 2 Leader - Bruce Breeden, VP Global Authorized Services, Gatekeeper Systems

Table 3 Leader–Anne Emberson, Area VP Digital, Nalco Water

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda