Field Service Virtual Event
April 26 - 30, 2021
Online
10:30am - 6pm ET
David Rabe
Senior Director, Head of Field Service Automation and MegaLabs
Siemens Healthineers
Check out the incredible speaker line-up to see who will be joining David.
Download The Latest AgendaThursday, October 1, 2020: ACCELERATING THE DIGITIZATION OF FIELD SERVICE IN RESPONSE TO THE PANDEMIC
Thursday, October 1st, 2020
5:00 PM Virtual Roundtable Discussions – choose one
1. Moving from the Dispatched to the Dedicated Onsite Support Model
David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers
2. Optimizing Knowledge Management for Field Service Teams
Michael Ahrens, Senior Director, Field Service Operations, Pure Storage
3. Adding Value to Service Contracts to Extend Customer Relationship
Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.
4. Achieving the Goal of Customer-Centric Field Service
Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth
5. Establishing a “Concierge Service” Culture to Drive Service Network Performance to the Next Level
Robert Gillette, former Vice President, Customer Support, STULZ Air Technology Systems Inc.
6. Using Dashboards to Manage Your Technicians’ Performance and Quality
David Douglas, Vice President, Service Management, Scientific Games
7. Applying Augmented Reality (AR) in Field Services
Ravi Advani, Director – Field Services Solutions, Digital Workplace Services Unisys
8. Determining Mutually Beneficial Key Metrics with your 3PLPs
Eric Clopper, Senior Director, Global Services Logistics and Labs, F5 Networks
9. Global Training Best Practices
Kevin Bowers, Director of Field Service Research, Technology Services Industry Association (TSIA)
