Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

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David Rabe, Senior Director, Head of Field Service Automation and MegaLabs at Siemens Healthineers

David Rabe

Senior Director, Head of Field Service Automation and MegaLabs
Siemens Healthineers

David has over 20 years’ experience in leading laboratory diagnostics service and technical teams in the Healthcare industry, he brings a broad set of skills and experience earned through his leadership roles. David is currently the Senior Director, Head of Field Service Automation and MegaLabs within the Customer Service organization at Siemens Healthineers. His team is primarily focused on laboratory automation installations, and large-scale automation customer support. David’s areas of expertise include, process improvement, change management, project management and developing strategies to support business objectives, revenue growth and cost reduction.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020

5:00 PM Beer-Tasting Toolbox Talks

Choose 2, 30 minutes each.

1.Digital Solutions That Transform Field Service Teams

Rob Brewster, CEO, GoFormz

2.Moving from the Dispatched to the Dedicated Onsite Support Model

David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers

3.Achieving Accuracy in Reporting for Data-Driven Decision Making

Matt Rust, Head of Service Data Analytics and Reporting, Mettler-Toledo

4.Leaving Legacy Operations Behind and Navigating through Change

Brian Zenz, Area Operations Director, SBA Communications

5.Optimizing Knowledge Management for Field Service Teams

Michael Ahrens, Senior Director, Field Service Operations, Pure Storage

6.Adding Value to Service Contracts to Extend Customer Relationship

Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.

7.The Implementation and Integration of Digital Tools

Jodi Johnson, Director, Perfect Execution, Emerson

8.The Financial Side of Service: Profit, Breakeven, When to Reinvest

Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.

9.Achieving the Goal of Customer-Centric Field Service

Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth

10.Applying Augmented Reality (AR) in Field Services

Ravi Advani, Director – Field Service Solutions, Digital Workplace Services, Unisys

11.Mobile Enablement and Automation in the Energy/Utilities Field Service

Diana Bricknell, Director, Electric Transmission Operations, Pacific Gas & Electric Company

12.Capitalizing on Outcomes-Based Solutions

Andy Wight, Director, Service Product Portfolio, AB SCIEX

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