Field Service Palm Springs 2024

May 06 - 08, 2024

JW Marriott Desert Springs, Palm Springs, CA

Denny Lawrence

Innovation Manager Comfort Systems USA

Denny Lawrence is an Innovation Manager for Comfort Systems USA, a leading provider of heating, ventilation, and air conditioning (HVAC) services. He has been in customer service roles for the last 21 years and has an extensive background in IT, Microsoft products, and Lean Six Sigma. He is a certified Green Belt and has led several process improvement projects in his previous roles. He is passionate about finding innovative solutions that enhance customer satisfaction and operational efficiency.

WED, May 8: Deep Sharing & Interaction Day

11:30 AM PANEL Training the You Tube Generation: How to Connect With Hands-On Visual Learners Accustomed to Self-Teaching, Who Typically Loath Classroom Learning

Visual learning and self-teaching reign supreme today. Join our expert panelists as they unravel the secrets to creating effective training programs that resonate with the “YouTube” generation through hands-on experiences, interactive content, and visually stimulating materials that captivate and retain attention. 

Explore practical approaches for adapting training materials to cater to visual learners, from interactive videos and simulations to virtual reality experiences that foster deeper learning and understanding, and retention of information. 

Learn how to encourage self-directed learning while maintaining a structured and supportive training environment. 

Panelists will also address ways to enhance classroom instruction blended learning models, flipped classrooms, and other approaches that promote active participation and enhanced engagement. 

Check out the incredible speaker line-up to see who will be joining Denny.

Download The Latest Agenda