Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Drey Taylor, Director, Field Service at Acuity Brands Lighting
Acuity Brands Lighting Logo

Drey Taylor


Director, Field Service
Acuity Brands Lighting

Check out the incredible speaker line-up to see who will be joining Drey.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


2:50 PM Panel: Virtual Support: Shortlisting the Best Tools for Remote Connectivity and Improved Customer Assistance

This panel session explores best practices in virtual connectivity and remote customer assistance, and how you can integrate these capabilities in your service offering. Key takeaways include: 

• Examining what other professional services firms are using for virtual customer support
• What are the benefits vs. detriments of different tools?
• How to determine the rare occasion when support staff is needed in person vs. virtual
• How to manage security and other industry-specific customer restrictions while still supporting your customers