Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Eric Paulik, Director Global Field and Customer Service at Philips
Philips Logo

Eric Paulik


Director Global Field and Customer Service
Philips

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


1:50 PM Field Service Conference Veterans Interactive Roundtable Discussions

Many of our Field Service attendees come back to Field Service year after year to troubleshoot their implementations or other service challenges, and to get deep into the details of the tools and trends that are driving the service industry. In fact, it’s the regular Field Service attendees that we see leading in innovation, revenue growth, and high customer satisfaction levels. 

To help our loyal Field Service veterans get into deep tangible details of their top priorities, we are bringing them together for an entire afternoon in our Veterans Track. This track will contain roundtable discussions to ensure dialogue is had and questions are asked around the most urgent matters to move their businesses forward quickly. 

1:50-2:50:

1. Implementing Customer Experience Software To Gain Clearer VOC (Voice of the Customer)
  • Feby Joseph, Director Global Service and Customer Experience, Roper Technologies

2. Monetizing Services That Were Once Free
  • Eric Paulik, Director Global Field and Customer Service, Philips 

3. The Future of Service Contract Negotiations
  • Len VanderHulst, Head of Service, Eppendorf

4. The Do’s and Don’ts of a Subscription-Type Service Model
  • Reeve Bunn, President, DSL Ltd

5. Kill Them With Kindness (and Efficient Issue Resolution): Embracing Customer Complaints
  • Mike Lynn, Director Of Customer Support Operations, Automated Packaging Systems

6. Mergers & Acquisitions: Avoiding Interruptions in Service
  • Lonnie Lassman, Senior Director, Field Service Operations, 3M Healthcare

7. Determining Mutually Beneficial Key Metrics with your 3PLPs
  • Eric Clopper, Senior Director, Global Services Logistics and Labs, F5 Networks

8. Using Dashboards to Manage Your Technicians’ Performance and Quality
  • David Douglas, Vice President, Service Management, Scientific Games

9. Enabling Your Customers to Achieve High Levels of Uptime
  • Dane Taival, Vice President and General Manager, Thermo King Corporation, Ingersoll Rand