Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Haroon Abbu, Vice President, Analytics Practice and Data Services Business at Bell and Howell
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Haroon Abbu


Vice President, Analytics Practice and Data Services Business
Bell and Howell

Check out the incredible speaker line-up to see who will be joining Haroon.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, October 1st, 2020


11:20 AM Keynote: Digital Transformation of Service Business through IoT and Advanced Analytics

With the evolution of customers’ needs and digitalization taking over the world, service organizations are actively rethinking their business models. Bell and Howell, a U.S.-based services organization and former manufacturer of motion picture machinery, is not an exception. In order to keep up with its customers’ changing demands and provide optimal cost-effective service, the company’s leadership introduced several digital transformation initiatives. Deployment of IoT platform, data technologies, and advanced analytics enabled Bell and Howell to connect company’s assets for real time remote monitoring, remote repair, automated data aggregation and analysis, and leverage smart data for predictive and prescriptive maintenance.  


Haroon Abbu spearheaded Bell and Howell’s IoT platform and data technology selection and implementation along with company’s digital transformation initiatives, and he is joining us to share lessons learned and mistakes to avoid, as well as some of the accomplishments and benefits the services organization was able to deliver to its customers. Session key takeaways include:


- Success factors in evaluating your legacy infrastructure and selecting technology that can scale quickly 

- Overcoming legacy culture and fostering transformation through data and innovation

- Realizing the ROI of new technology investments

- Seizing the value of the data you are collecting for improved business decision-making and service