Haroon Abbu

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

Maximizing technician efficiency is essential for improving customer satisfaction, reducing costs and driving business growth. We will explore
Technology Adoption: Overcoming barriers to technology adoption and encouraging technicians to embrace digital tools and solutions.
Training and Support: Providing comprehensive training and ongoing support to ensure technicians are equipped to effectively use technology.
Incentivizing Technology Use: Implementing incentives and rewards to encourage technicians to utilize technology and achieve desired outcomes.
Measuring and Tracking Results: Establishing key performance indicators (KPIs) to measure the impact of technology utilization on efficiency, productivity, and customer satisfaction.
Continuous Improvement: Fostering a culture of continuous improvement and innovation to drive ongoing optimization of technology usage.