Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
With the evolution of customers’ needs and digitalization taking over the world, service organizations are actively rethinking their business models. Bell and Howell is not an exception. In order to keep up with its OEM partners’ changing demands and provide optimal service, the company’s leadership introduced an IoT platform as a way out of outdated service practices, which allowed an opportunity to connect company’s heritage assets, conduct automated data aggregation and analysis, and leverage data for predictive machine maintenance and real-time repairs.
Haroon Abbu spearheaded Bell and Howell’s IoT platform selection and implementation, and he is joining us to share lessons learned and mistakes to avoid, as well as some of the achievements and benefits the services organization was able to deliver to its OEM partners. Session key takeaways include:
-Success factors in evaluating your legacy infrastructure and selecting technology that can meet your needs
-Innovating technology integration and risk mitigation
-Realizing the ROI of new technology investments
-Seizing the value of the data you are collecting for improved business decision-making and service