Field Service Palm Springs 2025

April 22 - 24, 2025

JW Marriott Desert Springs, Palm Springs, CA

Isabella Rios

Executive Director of Americas Service Rapiscan Systems

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

5:00 PM PANEL: Efficiencies, Efficiencies, Efficiencies: Driving Technician Technology Utilization for Measurable Results

  • Maximizing technician efficiency is essential for improving customer satisfaction, reducing costs and driving business growth. We will explore
  • Technology Adoption: Overcoming barriers to technology adoption and encouraging technicians to embrace digital tools and solutions.
  • Training and Support: Providing comprehensive training and ongoing support to ensure technicians are equipped to effectively use technology.
  • Incentivizing Technology Use: Implementing incentives and rewards to encourage technicians to utilize technology and achieve desired outcomes.
  • Measuring and Tracking Results: Establishing key performance indicators (KPIs) to measure the impact of technology utilization on efficiency, productivity, and customer satisfaction.
  • Continuous Improvement: Fostering a culture of continuous improvement and innovation to drive ongoing optimization of technology usage.

Check out the incredible speaker line-up to see who will be joining Isabella.

Download The Latest Agenda