Jason Spears

Field technicians are the backbone of service organizations, working tirelessly to ensure high levels of customer satisfaction. The around-the-clock demands of the job, however, can often lead to burnout and have a negative impact on employee morale and, ultimately, the customer experience. This session will explore proven ways to develop a more nurturing culture that supports work/life balance as the line between business and personal continues to blur.

Learn to recognize early symptoms of burnout, as well as best practices to promote work/life balance. Gain insights into how to create a more supportive work environment, including clearly defining the “workday,” flexible scheduling, employee recognition programs and mental and physical health resources. Additionally, discover how to leverage technology to streamline workflows and reduce the burden on field technicians.

Visual learning and self-teaching reign supreme today. Join our expert panelists as they unravel the secrets to creating effective training programs that resonate with the “YouTube” generation through hands-on experiences, interactive content, and visually stimulating materials that captivate and retain attention. 

Explore practical approaches for adapting training materials to cater to visual learners, from interactive videos and simulations to virtual reality experiences that foster deeper learning and understanding, and retention of information. 

Learn how to encourage self-directed learning while maintaining a structured and supportive training environment. 

Panelists will also address ways to enhance classroom instruction blended learning models, flipped classrooms, and other approaches that promote active participation and enhanced engagement.