Jean-Thomas (JT) Célette

CEO Coresystems

Jean-Thomas (JT) Célette, is the CEO of Coresystems and his mission is to bring service Management into the era of Artificial Intelligence. With a focus to continuously improve the end customer’s service experience by fixing their issues faster, he also addresses the industry’s most pressing problems: scarcity of talent, knowledge attrition caused by an aging workforce, operational efficiency and sustainability.

Prior to taking the helm at Coresystems, his career centered around bringing new technologies to work to increase efficiency, market access and safety. He has helped large corporations plan and execute their digital transformations, managed a drone manufacturer to successfully transform industries such as agriculture, mining and civil engineering, and most recently worked for Google.

JT’s View: “Service employees should spend their time doing what they do best: talking to clients, giving them a sense of ease, and fixing the issues. Yet they spend a lot of time on other tasks, from documentation, to finding the right issues, to dealing with missing spare parts. This is where AI can help – helping to find relevant documentation, predicting root causes or writing service reports are just a few examples.”

TUE, May 7: Tech and Service Innovation

12:35 PM Partner-Led Roundtables

(One 40-minute session)

Table #1 – Beyond Dollars And Cents: The True Currency of Field Services – Moderated by Steve Salmon, Field Service Industry Executive, Field Nation

Table #2 – Identifying And Addressing Inefficiencies Within The Service Process – Moderated by Jean-Thomas Célette, CEO, Coresystems

Table #3 – How to Train Your Dragon: AI and the Future of Guided Diagnostics – Moderated by Pat McGinnis, Chief Strategy Officer, Tweddle

Table #4 – Mastering the Art of Service Parts Logistics with Tech – Moderated by Steve Ciemcioch, President; and Alex Ullrich, Head of Sales; Warehouse Anywhere

Table #5 – The Impact of Video Safety on Driving Efficiency and Delivering Best-in-class Customer Experience in Field Service Operations – Moderated by Jeff Martin, VP Global Sales Strategy, Lytx; Kevin Kelley, Safety Health & Director, Smart Care Equipment Solutions

Table #6 – Efficiency in Motion: The Roadmap to an Optimized Vehicle Program – Moderated by Michael Levine, President, Cardata

Table #7 – Integrating Fleet Management with Field Services: Strategies for Seamless Operations – Moderated by Reed DesRosiers, Staff Product Manager - New Products, Samsara

Table #8 – Stay a Step Ahead with Proactive Asset Management – Moderated by Christopher Battles, SVP, Product Management, Salesforce

Tale #9 – Revolutionizing Field Service With Generative AI - Moderated by Chad Niswonger, Outbound Product Management Director, ServiceNow

Check out the incredible speaker line-up to see who will be joining Jean-Thomas (JT).

Download The Latest Agenda