Jennifer Dye

Digital Recurring Transformation Director Schneider Electric

Jennifer Dye is the Digital Recurring Transformation Director at Schneider Electric. Beginning her Services career over 15 years ago at Johnson Controls, she has held many roles in the services organization, most recently as the Regional Director for the Power Services division; growing expansive knowledge from the front-line to the back-office(s) of operational excellence and growth.

In her current role at Schneider, she is responsible for transforming and enhancing the entire Recurring Service process from offer creation to launch, sales, and execution, while also refining the Schneider strategy for the Recurring & Digital Portfolio within the US Services business; including collaboration with Global Services, the NAM R&D Hub for Offer Development, and sales teams. She believes that keeping people first is key to success in any role and embraces the Schneider Electric passion of creating a culture of IMPACT that supports our internal and external customers.

When not supporting Schneider and her peers, she enjoys traveling with her husband and daughter, biking on her Peloton, puzzles and a good book!

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

10:00 AM MASTERMIND TOPICAL DISCUSSION - Customer Journey Mapping: How Will and Should This Change Over the Next 5 Years?

Join us for a thought provoking facilitated discussion with your peers about streamlining the customer journey for a frictionless experience.

Room Facilitator -- David Bishop, Managing Partner, Twin Bishop Strategies

Table 1 Leader – Jennifer Dye, Digital Recurring Transformation Director, Schneider Electric

Table 2 Leader - Bruce Breeden, VP Global Authorized Services, Gatekeeper Systems

Table 3 Leader–Anne Emberson, Area VP Digital, Nalco Water

1:00 PM ROUNDTABLES HOSTED BY SERVICE PRACTITIONERS*

All service practitioners are invited to attend

Two rotations of 40-min each

TABLE 1 – Mastering the Rule of Threes: How It Can Help You Solve Almost Any Service Challenge – Moderated by Brendan O'Malley, Field Service Engineering, Customer Sustainment and Support, Northrop Grumman Autonomous Systems

TABLE 2 – Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free – Moderated by Brandon Simon, Director of Aftermarket Sales & Field Support, Crown Equipment, and

Collin Rush, Director, InfoLink Customer Support, Crown Equipment

TABLE 3 - Safety and Service Redesign that Drives Team Transformation and Technician Retention -- Moderated by Jennifer Dye, Regional Director, Power Services, West, Schneider Electric

TABLE 4 - Overcoming Process Inertia: Strategies for Continuous Improvement in Field Service – Moderated by Travis Riley Director of Commercial Service, J.R. Hobbs

TABLE 5 - Gen AI + IoT: How to create the most intelligent and relevant Connected Solutions – Moderated by Amir Pasdar, Senior Manager IoT, Henny Penny

TABLE 6 – Depot Repair: How to Most Effectively Manage Your Customer’s Return-to-Base Repairs – Moderated by Todd Fullford, Project Manager, Red Lightning Group, Parts Town

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda