Jennifer Dye

Operations Director of Power Services, West Region Schneider Electric

Jennifer Dye is Regional Director of Power Services at Schneider Electric. Beginning her Services career over 13 years ago at Johnson Controls, she has held many roles in the services organization, growing expansive knowledge from the front-line to the back-office(s) of operational excellence and growth.

In her current role at Schneider, she is responsible for operations, planning and leadership of the West U.S. Services Power Districts with a focus on safety, customers, business and people. Her passions are employee engagement and development, business growth and strategy, and energy management for the future.

When not supporting Schneider and its mission, she enjoys traveling with her husband and daughter any chance they get.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

11:15 AM Mastermind Topical Discussion - Customer Journey Mapping: How Will and Should This Change Over the Next 5 Years?

Join us for a thought provoking facilitated discussion with your peers about streamlining the customer journey for a frictionless experience.

1:00 PM ROUNDTABLES HOSTED BY SERVICE LEADERS

TABLE 1 – Mastering the Rule of Threes: How It Can Help You Solve Almost Any Service Challenge – Moderated by Brendan O'Malley, Field Service Engineering, Customer Sustainment and Support, Northrop Grumman Autonomous Systems

TABLE 2 – Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free – Moderated by Brandon Simon, Director of Aftermarket Sales & Field Support, Crown Equipment, and

Collin Rush, Director, InfoLink Customer Support, Crown Equipment

TABLE 3 - Safety and Service Redesign that Drives Team Transformation and Technician Retention -- Moderated by Jennifer Dye, Regional Director, Power Services, West, Schneider Electric

TABLE 4 - Global Service Standardization: Ensuring Consistency Across Borders

TABLE 5 – Depot Repair: How to Most Effectively Manage Your Customer’s Return-to-Base Repairs

TABLE 6 - Overcoming Process Inertia: Strategies for Continuous Improvement in Field Service

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda