Jessica Murillo

This insightful session will delve into the dynamic landscape of artificial intelligence (AI) applications in Field Service. In a world where technology continues to revolutionize the way companies operate, finding the equilibrium between human touch and cutting-edge AI solutions is paramount. 

Who better to walk us through AI in field service than Jessica Murillo, a results-driven leader at IBM with a track record for driving global capabilities and driving innovation; and Dr. Haroon Abbu of Bell & Howell, an accomplished technology leader and author focused on transforming business through digital technologies and advanced data analytics. 

Session highlights will include: 

• Success stories – Firsthand accounts of how AI can and is transforming field service operations for the better; where and how it can enhance efficiency, minimize downtime and elevate overall service quality. 
• Navigating pitfalls – Not all Ai applications are created equal. Gain valuable insights through cautionary tales where the integration of AI did not yield expected results and understanding the factors that contribute to both success and failure. 
• Humanizing technology – Explore strategies to continue to infuse a human touch into AI-powered field services, striking the right balance between automation and personalization. This balance ensures that technology enhnaces, rather than replaces, the essential human element. 

Two top executives will share their very different ideas and strategies about how they embrace and lead cultural/organizational change in their companies.                                    

*Ideal for VP level and higher