Most tech rollouts put heavy attention on systems —configurations, integrations, and testing. But while the system gets all the prep, the people who will use it every day often don’t. Frontline teams are left to catch up through PDFs, rushed classroom sessions, or last-minute L&D materials that don’t reflect real field conditions. The result: stalled adoption, bad data, unnecessary rework, and a rollout that never delivers the value the business expected. This interactive workshop will address why frontline digital readiness must be treated with the same rigor as system preparedness. We’ll break down the operational and financial consequences of under-prepared teams and show how modern, workflow-based tech training helps organizations avoid the costly cycle of post-launch fixes. Gain practical guidance to help:

• Assess team readiness for tech change at both leadership and frontline levels
• Use the Launch Readiness Index to identify focus areas and set measurable adoption goals
• Reinforce digital workflows to strengthen data quality and reduce costly errors
• Design ongoing tech training that improves productivity, compliance, and customer experience