Start your day with fresh coffee, fresh connections, and fresh ideas. Join us for the opening of the Tech Demo Theater —your gateway to discovering the latest technologies transforming service.

• 10:45 – 10:55 | Beyond Break-Fix: Why Critical Infrastructure Needs a Digital Organism

• Why service AI must move beyond search and copilots.
• How L4 agents help manage complexity across modern service operations.
• How AI can act as a high-speed navigation system for human technicians.
• What a new operating model looks like when AI and people work together.

Join Kay at the Ascendo.ai booth after the session for a live L4 agent demo and a complimentary copy of Beyond Break-Fix.

Kay Narayanan, Founder and CEO, Ascendo AI

• 11:00 – 11:10 | Always-On Enablement: Closing the Gap Between Training and Performance

Skyllful is a frontline workforce enablement platform built for field service teams to deliver simulated workflow training across digital adoption, health and safety, technical skills, and compliance, with progress tracking at the individual level. In this session, CEO Justin Lake will share how Skyllful evolved from a digital adoption tool into a broad mobile training solution for the frontlines, and offer a first look at the Intelligence Layer: an expansion that integrates with native systems to surface the right information to the right person before they know they need it.

• How always-on, mobile-first enablement drives higher performance than traditional training approaches
• Why one platform can span safety, onboarding, skills, and compliance — without separate tools for each
• What proactive, AI-driven enablement looks like in practice
• How to measure whether your training is actually creating independent, confident performers

Justin Lake, CEO and Co-founder, Skyllful 

• 11:15 – 11:25 | How OEMs Turn Market Data and Customer Voice into Real-time Intelligence Decisions.

Jaryd Keith Fisher, Founder & CEO, Reliance IQ

When frontline systems change, even a “simple” configuration update can create downtime, support overload, and operational risk. Too often, field teams rely on documentation or last-minute guidance, leaving administrators to absorb the fallout when execution breaks down. In this interactive workshop, Mark Prosser of ExxonMobil joins Skyllful CEO, Justin Lake, to share how his team approached a high-stakes IntelaTrac server update differently. Using an A/B pilot across two sites, ExxonMobil tested a targeted digital readiness model designed to help frontline users independently and accurately complete installation and server configuration tasks, while reducing reliance on administrator support.

We’ll unpack how the pilot was structured, the change management strategy behind it, and what early findings reveal about support demand, execution accuracy, and user confidence. This session is designed for collaboration. Join us to explore:

• How to measure digital readiness during system changes
• Ways to reduce support strain during go-live
• How to structure a controlled pilot in your own organization
• What it takes to prepare frontline teams for high-impact updates

If you’re responsible for field mobility, enterprise applications, or operational continuity, this workshop offers a practical case study and a chance to compare notes with peers facing similar challenges.