Field Service

September 30 - October 02, 2020


11am – 6pm ET

Karin Hamel, Vice President, Services – U.S. Digital Buildings at Schneider Electric
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Karin Hamel

Vice President, Services – U.S. Digital Buildings
Schneider Electric

Check out the incredible speaker line-up to see who will be joining Karin.

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Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020

8:40 AM Keynote: Service Must Go On: Adapting to the “New Normal”

Karin Hamel leads Services for the U.S. Digital Buildings business at Schneider Electric, a $28.6 billion global leader in providing digital solutions for energy efficiency and sustainability. A leader who is recognized for establishing a culture of success to drive shareholder value, Karin is highly regarded for scaling organizations to long term sustainable performance, maintaining a customer -centric approach, and enhancing long-term profitability through operational excellence. Her diverse background comprised of sales, marketing and operations gives her unique perspective to drive the necessary transformation within services.

Karin’s keynote offers an overview of Schneider Electric’s proactive response to the pandemic, the steps her service units took to identify critical accounts that needed uninterrupted support, the prioritization efforts associated with resource optimization, and strategy adjustments for post-quarantine period and beyond. Key takeaways include:

- Analyzing which customer accounts would receive relief from the Coronavirus Stimulus Package and its impact on their business during and after the pandemic  

- Evaluating the existing infrastructure and identifying areas for improvement, ensuring service delivery to critical accounts

- Pivoting the growth plan and identifying new revenue generation streams throughout the healthcare crisis management period 

- Leveraging automation of processes, systems and tools to minimize costs and maximize service delivery in response to the pandemic

- Deploying lean and agile operating model to gain cost efficiencies

*This presentation will not provide any general health guidance or recommendations on public health matters