Ken Murdock

Five executives will offer specific leadership challenges they or their organizations are facing for which they would like your advice and help.

Each table, facilitated by one of these executives, will tackle one of their biggest challenges with your help, in an interactive roundtable discussion format.

Following the interactive workgroup discussions, each table leader will share the advice they received from their table participants so that all can benefit.

Table 1 - How to Prepare the Next Wave of Individual Contributors for People Leadership in a Drastically Changing Workforce Challenge presented by Roy Dockery, Roy Dockery, Roy Dockery, Leadership Consultant & Advisor, The Art of Leading  

Table 2 – Strategies for Optimizing Field Service Supply and Demand in a Dynamic Environment. Challenge presented by Ken Murdock, Director US Service Operations, ABB 

Table 3- The Integration of IoT and AI into The Customer Experience and the Recommended Business Model(s) Impact, Challenge presented by Patrick Van Wert, VP Aftermarket, Tennant Co. 

Table 4 – Regional Expansion Best Practices When Moving from a Single Metropolitan Service Area in the Southwest, Challenge presented by Cory Yates, Owner & CEO, Alpha Omega Restaurant Equipment Repair 

(Moderated by service leaders; no vendors please. All attendees from service organizations are welcome to participate)

Table #1 – Best Practices for Managing M&As to Rebalance the Service Portfolio and Reduce Technician Turnover – Moderated by Dennis Pappas, former Global Services Director, Advanced Instruments and Managing Director ADAPT Service Consulting 

Table #2 - Diversity Innovation: Programs That Are Enhancing Service Recruitment, Loyalty & Retention – Moderated by Corrie Prunuske, President, Commercial & Industrial Division, CoolSys; and Roy Dockery, Roy Dockery, Leadership Consultant & Advisor, The Art of Leading 

Table #3 – Service Marketing: How to Generate More Service Business Leads to Support Your Growth Ambitions – Moderated by Ken Murdock, Director US Service Operations, ABB 

Table #4 – Leadership Fitness: How to Strengthen Your Leadership Presence & Influence – Moderated by Fred Walkover, Executive Leadership & Personal Development Coach, Crescendo Coaching Group 

Table #5 – Technician Retention Strategies– Moderated by Steve Mays, VP, General Manager & Partner, Reynolds Machinery